Account Director

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As an Account Director at Stitch, you'll play a pivotal role in expanding our footprint within existing accounts by driving both strategic initiatives and revenue growth. Your primary focus will be on identifying and executing new opportunities for account expansion. This means you'll work closely with our clients to understand their evolving needs, anticipate challenges, and propose innovative solutions, including campaign operations, data and analytics, loyalty programs, content creation, and creative services.

You’ll act as the face of Stitch for our clients, serving as a trusted advisor and expert in marketing technology and processes, particularly around Braze. By leveraging our deep partnership with Braze and other cutting-edge martech tools, you will enable our clients to maximize the potential of their marketing efforts. Your ability to forge strong relationships, think strategically and understand the nuances of marketing operations will be crucial to your success.

This role requires you to have both a sales-driven mentality and a deep understanding of marketing technology. You’ll be responsible for the overall health of your client portfolio, driving incremental account growth, identifying new areas of engagement, and working with the Stitch Delivery team to deliver value consistently.

What You’ll Do

• Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes. Developing a strong point of view and organizing your thoughts into a well-articulated plan is imperative
• Transition ownership of accounts from new logo Solution Leads, focusing on multiple accounts with the greatest potential
• Plan on-site client visits at least once a quarter
• Spearhead efforts to grow bookings within our existing client base, maximizing the opportunity for recurring services
• Work closely with the Delivery team, proactively seeking insights for referrals and driving upsells
• Take the initiative to collaborate with internal teams to allocate resources effectively, ensuring that projects are staffed appropriately to meet clients' growing needs
• Utilize your B2B sales expertise to negotiate contracts with existing customers and successfully close deals
• Showcase the ongoing value of our services, aiming to exceed quarterly bookings targets.
• Contribute to our go-to-market strategy by identifying opportunities for market expansion within Braze's business
• Gain insights on client issues, communicate resolutions, and provide product feedback to our Delivery team
• Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively

What Does Success Look Like In This Role?

• You immediately take ownership of the client relationships by scheduling intro meetings and on-site visits
• You confidently “own the room” when leading client meetings. Every meeting has an agenda that you run. You call on clients and/or internal Stitch team members to add their perspectives to the conversation. You define the next steps at the end of the meeting
• You pay close attention to any seemingly insignificant problems or challenges mentioned by clients or the Delivery team during interactions and proactively dig deeper to uncover underlying issues. Utilize these insights to identify opportunities for additional services or solutions that can further support the client's needs and contribute to the account's growth
• You actively build strong relationships with your customers on-site, over the phone, and via email. The relationship building doesn't stop there! You consistently create new connections with other leaders and teams in your clients' organizations who Stitch can help
• You continuously educate yourself on platforms that can supplement Braze to build confidence in informing your clients of additional service offerings Stitch provides
• You create a roadmap for every account in your portfolio and spring into action to implement it after presenting it to Stitch sales leadership
• You crush quotas. You don't just maintain accounts. You think of creative solutions for your customers that lead to incremental account growth

Requirements

• 8+ years of experience as an Account Manager, Client Partner, Account Director, or Engagement Manager at a marketing technology consultancy
• A track record of successfully managing sales quotas in B2B sales and a relentless desire and ability to generate pipeline and close deals
• Experience and confidence in leading meetings with all levels of marketing organizations
• Strong understanding of financial metrics and the ability to manage a P&L effectively
• A growth mindset and willingness to go the extra mile for the team’s success, not just personal wins
• A focus on learning and a desire to be an expert in the Braze tech stack and other marketing technology tools
• An ability to move quickly, multi-task, and adapt to our rapidly changing and growing market
• Background in planning, customizing, and delivering strategic technology demonstrations and execution plans
• A habit of thinking outside the box to quickly develop new innovative solutions to solve our customers' needs
• Ability to travel up to 25%
• Bachelor's degree or equivalent experience
• Must be eligible to work in the United States without visa sponsorship now or in the future

Benefits

• Flexible PTO policy
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
• Access to employee resource groups