Senior Account Manager

At coUrbanize, we offer more than career opportunities, we make meaningful contributions to the communities people live in. The Senior Account Manager will play an integral role in the growth and success of our customers, driving shared outcomes. Learn from talented and passionate coworkers and grow your career with an equity-driven service for online community engagement. Our innovative platform, designed by an MIT urban planner, has helped shape the future of more than 600 planning and real estate development projects across North America and leads industry best practices for community engagement.

About coUrbanize

coUrbanize is an online community engagement firm that specializes in building support for real estate and planning projects through equitable and meaningful engagement.

Our platform gives people a way to share their feedback and have a voice in a real estate development or planning process without having to go to a meeting - by simply posting a comment online or texting in their ideas -- and having a two-way dialogue with the project team. By lowering the bar to civic engagement, coUrbanize enables our customers to reach constituents whose voices have historically gone unheard.

coUrbanize was built to give historically-excluded people the access needed to influence the future of their communities. We want to build a team as diverse as the communities that use our platform.

About the Role

As a Senior Account Manager you will own a book of business of 25+ accounts and be responsible for defending and growing its revenue. You will work closely with real estate developers, city planners, and consultants to ensure they achieve their community engagement goals with the coUrbanize platform. By communicating regularly with your accounts via email, telephone, and Zoom meetings, you will instill confidence by sharing our best- practice engagement strategies that have proven successful across hundreds of projects.

You will help onboard customers and set up their engagement website, and continuously manage their engagement results and provide strategic advice. You will manage the account relationship with regular business reviews and drive renewals. You will work closely with the sales, marketing, and product teams to deliver the optimal product and service for our customers.

* While this role is full-time, for the right candidate we can accommodate a part-time schedule.

Responsibilities

• Proactively engage customers in your book via key lifecycle events: onboarding, EBRs, renewals, and ongoing advisory services
• Own renewals, upsells, and revenue forecasting targets
• Communicating progress, outcomes, milestones, and vision to customers through the execution of our community engagement strategy through phone calls, email and Zoom calls 
• Taking a consultative approach and building strong partnerships with your customer base by developing a deep understanding of customers’ needs and goals, and a strategy to achieve shared goals
• Educating customers and facilitating strategic meetings with their respective teams, crafting executive-level updates to grow customer accounts
• Driving adoption by providing a top-notch onboarding experience and ongoing strategic meetings
• Developing best-practice feedback themes and comment topics for inclusive and meaningful engagement
• Proactively track, measure, and report on customer KPIs to diagnose engagement opportunities 
• Identifying trends and needs of customers; communicating those needs to our internal team to improve our industry-leading offerings

Requirements

We would love to talk with you if your background includes the following:

• You have significant experience managing and owning relationships with enterprise customers in account management, sales, or quota-carrying customer success.
• You have industry experience in urban planning, real estate development or public affairs, especially working with or for large-scale real estate developers.
• Proven success exceeding revenue targets and delivering KPIs. 
• You are comfortable and experienced meeting with large customer teams of varied stakeholders in senior-level positions at the VP level and above via Zoom and phone.
• You take a strong consultative approach to problem-solving and project management, and have a desire to exceed customer expectations.
• You are process-oriented with exceptional follow up and can effectively prioritize a large volume of work and meet deadlines without prompting.
• You are able to communicate well to internal teams and across teams; you have excellent listening and presentation skills. You are empathetic in your approach and can translate concerns effectively.

Benefits

• We're 100% remote, giving our employees an opportunity to work where they want to work
• Half-day Fridays every other week throughout the year
• Equity in a growing start-up
• Generous paid time off including unlimited vacation and parental leave
• Healthcare, dental, and 401K
• Home office and professional development stipends

Salary

$90,000-120,000