Account Manager

Who are we, and what are we looking for?

You've got the opportunity to join our awesome team!

At Networx, we empower great people to do great work! Our core values are Chop Wood Carry Water, Do the Right Thing, Celebrate Success, and Evolve. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our culture encourages innovation, inclusion, fun, collaboration, and growth, which will help us all share the rewards of meeting our company mission: “Win Contractors More Jobs.”

Job Summary

Networx is seeking a dynamic and highly organized Account Manager dedicated to maximizing the return on investment for our enterprise-level clients. Your overarching goal is establishing a mutually beneficial relationship with your clients and Networx.

An effective Account Manager will possess a strong client success and growth mindset. In this role, you will be the main contact person for all day-to-day account changes and be responsible for helping clients achieve KPIs. This position requires leading business reviews with clients at the business owner, corporate managerial, and executive levels through virtual meetings and conference calls. Are you ready to leverage your skills to help our clients optimize their experience and want to join an organization where your contributions significantly impact growth? If the answer is yes, we invite you to apply to join the Networx Enterprise team!

• Develop strong relationships with assigned accounts and work to understand the customer’s needs holistically
• Oversee assigned accounts, including growth strategy, pricing, product upselling/Addons, billing, and all related customer service issues
• Analyze account performance and use data to ensure they are aligned for the client to meet their ROI goals
• Meet account performance goals and KPIs
• Process account changes, updates, renewals, and more using the CRM
• Develop a sales/account services framework and process that is consistently effective portfolio-wide
• Maintain knowledge and understanding of Networx Systems, Inc. products and services
• Present options and sell products and services to new and existing clients
• Utilize Networking techniques to expand the business’ reach
• Support the Enterprise clients and team administratively
• Other duties as assigned by the department manager

Requirements

• 2 Years of experience managing Enterprise level clients
• 3 Years of related Customer Success experience
• Previous account management or client success experience
• Effective prioritization and time management skills
• Possess the ability to independently and effectively use G Suite, Zoom, and CRM software 
• Strong communication skills-demonstrating the ability to build rapport quickly, utilizing active listening, and confidence with clients of varying levels
• Motivation to meet and or exceed required sales metrics 
• Resourceful with an ability to work independently and as part of a team
• This position is Hybrid. You must be able to commute to our Atlanta, GA, metropolitan area office for weekly in-office days.

Nice to have:

• Bachelors Degree in Business or a related field
• Digital Advertising Industry Experience

• Sales Experience

Benefits

• Health Care Plan (Medical, Dental & Vision)
• FSA and HSA Options
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off 
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home Flexibility
• Competitive pay and bonus

Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.