Service Coordinator

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Assist with calls with service customers to ensure customer expectations are met, while helping to transfer information to new field service tools.
• Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers for service performed.
• Assist with the scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.
• Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.
• Support Project Managers and Service Manager with manpower planning and scheduling by establishing a work plan, preventative maintenance schedule, and/or project management tasking using Microsoft planning software to fulfill assigned account commitments.
• Provide administrative support by assisting Service Programmers and Project Managers with documentation to close work tickets and/or service projects.
• Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement.
• Perform other duties as assigned, including learning all functions of new operating system (via in online, in person, and on the job training).
• This is a growth opportunity, with the ability to advance with the right skills and attitude
• Provide administrative support by assisting Service programmers and project managers with documentation to close work tickets and/or service projects.

Requirements

• Experience in using established ERP systems in a service environment. (Can teach as well)
• Microsoft AX is ideal, but others (i.e. Siebel) are acceptable.
• Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel.
• Experience in a service environment, where technicians are dispatched from a central hub.
• Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
• Possess the ability to explain technical information to relevant parties.
• Have a positive attitude and a sense of humor.
• Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• 401K with Company match