Member Service Representative

What you will do:

• Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
• Connect members with applications and products to meet their financial needs
• Educate current and prospective members about our clients’ products and services 
• Perform account transactions and adjustments as needed for members.
• Provide information regarding the our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
• Contribute to a positive work environment through a strong sense of professionalism and teamwork

Requirements

This career is for you if:

• You have a passion for customer service, and are happy to be on the phone
• You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
• You have great listening & communication skills through both phone and email
• You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
• You take a sense of pride in and accountability for your work  
• You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm

Benefits

Benefits:

• Incredible company culture with great growth opportunities
• Forbes America's Best Employers 
• Newsweek Top 100 Most Loved Workplaces 
• Fortune Best Workplaces for Women 
• Fortune 100 Best Companies to Work For
• Computerworld® Best Places to Work in IT 
• Non-sales position
• Long-term opportunity with a great chance of being hired permanently.