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Member Service Representative

Tential

Bellview, florida


Job Details

Full-time


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Full Job Description

What you will do:

  • Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
  • Connect members with applications and products to meet their financial needs
  • Educate current and prospective members about our clients’ products and services 
  • Perform account transactions and adjustments as needed for members.
  • Provide information regarding the our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
  • Contribute to a positive work environment through a strong sense of professionalism and teamwork

Requirements

This career is for you if:

  • You have a passion for customer service, and are happy to be on the phone
  • You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
  • You have great listening & communication skills through both phone and email
  • You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
  • You take a sense of pride in and accountability for your work  
  • You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm

Benefits

Benefits:

  • Incredible company culture with great growth opportunities
  • Forbes America's Best Employers 
  • Newsweek Top 100 Most Loved Workplaces 
  • Fortune Best Workplaces for Women 
  • Fortune 100 Best Companies to Work For
  • Computerworld® Best Places to Work in IT 
  • Non-sales position
  • Long-term opportunity with a great chance of being hired permanently.

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