Full-time
Member Service Representative
Tential
Bellview, florida
What you will do:
- Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
- Connect members with applications and products to meet their financial needs
- Educate current and prospective members about our clients’ products and services
- Perform account transactions and adjustments as needed for members.
- Provide information regarding the our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
- Contribute to a positive work environment through a strong sense of professionalism and teamwork
Requirements
This career is for you if:
- You have a passion for customer service, and are happy to be on the phone
- You are reliable, persistent,...