Customer Service Representative

Join our Team at FFP!

At FFP, we believe that exceptional customer service is the cornerstone of our success. We are seeking a dedicated Customer Service Representative who thrives in a dynamic and ever-changing environment and is passionate about providing top-notch service.

Position Overview:

As a vital member of our team, you will be the guiding voice of our company throughout the order lifecycle and beyond. Your ability to thrive under pressure and communicate effectively is essential in ensuring our customers receive best-in-class service.

Key Responsibilities:

• Order Management: Review pricing, lead times, product availability, and shipping status to ensure accurate and timely order processing.
• Customer Relationship Building: Establish and maintain positive relationships with customers to enhance satisfaction and loyalty.
• Communication: Respond promptly and professionally to emails, inquiries, and complaints, following up as necessary to ensure complete customer satisfaction.
• Order Monitoring: Review the open order report daily, notifying customers of any changes and addressing concerns proactively.
• Team Collaboration: Work closely with various teams to uphold and enhance our customer service standards.
• Sales Support: Collaborate with Sales Account Managers on pricing and specific requirements to ensure customer satisfaction and retention.
• International Shipments: Understand and manage international shipments and customs documentation, including obtaining freight quotes.
• Regulatory Coordination: Assist with document requests by liaising with the Regulatory Department.
• Returns Management: Initiate Return Authorizations or Credit Memos as necessary and follow up until resolution.
• Training: Participate in the training of new customer service team members, sharing best practices and insights

Requirements

• 3-5 years customer service experience in a food manufacturing environment preferred.
• Strong communication skills and a professional demeanor.
• Ability to manage multiple tasks under pressure while maintaining a positive attitude.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint required
• Experience with Microsoft Business Central preferred.
• Flexibility to commute between our Eustis manufacturing facility and our corporate office in Lake Mary.

Benefits

• Medical, Dental, Vision, and Prescription Drug Insurance effective on the first of the month following start date
• Health and Wellness Incentives
• 10 Days of Vacation
• 9 Paid Company Holidays
• 5 Personal Days
• 401(k)
• Health Savings Account (H.S.A.)
• Long-Term and Short-Term Disability
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Employee Assistance Program (EAP)