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Administrative Assistant

Open Systems Healthcare

Washington, district of columbia


Job Details

Full-time


Full Job Description

Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.

Essential Job Functions:

  • Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented.
  • Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts.
  • Confirm caregivers appointments for orientations.
  • Assist Human Resources with completing credential calls/emails weekly.
  • Assists in weekly payroll process; including but not limited to
  • Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
  • Review completion of care plan for accuracy and alignment with care plan.
  • Communicate and collaborate with client and caregiver to address missed tasks, missed calls.
  • Address EVV setup issues with office staff/OSH Rep.
  • Review over authorizations and discrepancies with schedule.
  • Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives.
  • Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives.
  • Ensures documentation compliance with local, state, and federal regulations as well as Agency policy.
  • Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law.
  • Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month.
  • Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts.
  • Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO.
  • Initiate retraining of EVV training for caregivers when designated by office staff.
  • Performs all other duties as required and assigned by OSH representative.
  • Follows Open Systems Healthcare’s Policies and Procedures.
  • Follows Federal, State and local rules and regulations pertaining to home care services.

Requirements

Required Qualifications:

  • High School diploma or GED equivalency, preferred.
  • Basic understanding of Microsoft Office.
  • Evidence of Tuberculosis screening that meets CDC guidelines.
  • Must have a reliable form of transportation.

Preferred Competencies:

  • Able to work in a fast paced work environment.
  • Ability to effectively communicate externally as well as internally with all levels of the organization.
  • Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.
  • Ability to handle confidential information in compliance with HIPAA.
  • Ability to handle sensitive information in a calm and professional manner.
  • Ability to lead change and innovation.
  • Ability to manage multiple tasks on a daily basis and manage time efficiently.
  • Public relations ability, interpersonal skills and professional telephone manner.

Work Environment and Physical Demands:

  • This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers.
  • The employee is occasionally exposed to a variety of conditions at consumer sites.
  • 30% or more travel time possible dependent on need.
  • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
  • Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

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