Support Engineer

You in The Role and on The Team: In this role, you are a highly motivated Support Engineer that will help drive customer success and satisfaction by assisting our customers with their robot implementation! As a support engineer you will play a critical role in driving exceptional customer experience with our robotics solutions by guiding and mentoring our customers; documenting and reporting of technical issues, creating of knowledge base articles and/or standard responses, and ensure customers realize exceptional value from their investment in Prime Robotics services.  
 

A Day in the Life at Prime Robotics  

• Prioritize customer needs and responses on items with the greatest customer impact first  

• Provide hands-on functional and software support for our customers across North America  

• Develop exceptional internal and customer relationships based on trust and shared success  

• Report potential defects with our software using technical data and customer logs  

• Possible travel to customer locations to offer onsite support during times of implementation, upgrades, etc.  

Requirements

Key success factors  

• You LOVE technology and helping people use it better!  

• You have a passion for service and a deep curiosity about how things work end to end!  

• Previous experience providing functional and software support including robust troubleshooting skills.  

• Database skills including writing queries and updates using SQL.  

• Linux experience with SSH and scripting.  

• Strong customer service skills including providing remote service.  

• Ability to inspire confidence in dealings with others.  

• Proactive and self-motivated with the ability to work independently and adapt to changing situations.  

• Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.  

• Excellent communication skills to effectively interact with customers and internal teams  

• Exhibit an exceptional work ethic, adapting swiftly to evolving challenges.  

• Excited by the challenge of driving outcomes  

• B.S. in computer science, information systems or 5 years software support experience  
   
   
  The Location: 1597 Cole Blvd, Lakewood, CO (MUST BE LOCAL) 
   
  The Salary: $65,000- $75,000 

We do not sponsor Visas or provide relocation.

The People: We consider our people at Prime Robotics to be the strength of our company. Prime Robotics is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s automation needs.

The Company:

Prime Robotics is a leading global automation company serving the Logistics, Manufacturing and E-Commerce industries.  We develop cutting-edge solutions that are innovative, productive, and scalable.  Our mission is to accelerate supply chain logistics via best -in-class robotic solutions.    We are in a startup mode, which means we are looking for someone with an entrepreneurial spirit who can tackle obstacles and not allow roadblocks, large or small to get in the way or slow down our processes. Is that you?

Benefits

We take care of our team and provide great benefits:

• Medical, dental, and insurance coverage to support your well-being.
• Vacation and sick leave for maintaining a healthy work-life balance.
• Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
• A culture of innovation, providing an environment ripe for personal and professional development.     

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. 

Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.