Office Manager

Our client in the Bay Area is looking for an Office Manager. The Office Manager is responsible for coordinating all office activities including medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls, and maintaining sufficient office and medical supplies.  The Office Manager is responsible to the Administrator and the Director and assists with correspondence and other office duties.

Requirements

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Responsible for ensuring coverage of all daily office functions.

• Supervises Intake/Scheduler and Medical Records Specialist

• Provides assistance to the Administrator, preserving the confidential nature of items of which he/she has knowledge. 

• Maintains confidentiality of patient and employee information.

• Maintains the files, supplies, postage and general office condition in an orderly manner.

• Handles all correspondence and word processing for the home health organization.

• Maintains minutes of meetings.

• Answers telephone inquiries and channels them appropriately.

• Oversees medical records and scheduling in accordance with regulations of Medicare and the Policy and Procedure Manual.

• Communicates effectively on the telephone with patients, families and staff.

• Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.

• Welcomes and assists all guests.

• Manages incoming, outgoing and interoffice mail.

• Performs typing, faxing and coping tasks as requested for various staff persons.

• Inputs data into computer for billing purposes.

• Orders and maintains accurate records of medical equipment and supplies.

• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Director of Clinical Services and/or Administrator.

• Responsible for gathering and recording staff members’ daily records, i.e., mileage, visit times, etc.

• Tracks admission, discharge, case conferences, certification and re-certification dates on all patients.

• Responsible for assisting with audits of patient information.

• Maintains accurate phone and mailing lists of employees, patients, Medical Directors, physicians and contractors and forwards any changes to the Corporate Office.

• Performs other necessary functions/duties as assigned by the Director and/or Administrator.
  
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Administrator, Director of Clinical Services and/or Administrator.

• Reports to the Director.

POSITION QUALIFICATIONS

• Minimum of high school education; preferably with secretarial and computer background.

• General knowledge of spelling, punctuation, grammar, medical records and office procedures.

• Basic knowledge of office machines.

• Basic knowledge of telephone skills.

• Aptitude or computer data entry and use of current software systems.

• Ability to establish and maintain effective working relationships.

• Ability to meet the public and staff as a positive, friendly and professional representative of the agency.

• Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance