Front Desk Representative

The Spa Front Desk is involved in all aspects of the spa operations and providing exceptional customer service.

Essential Duties and Responsibilities:

Responsible for the client first impression, greet clients with a smile, confirm appointment and offer amenities, answer the phone properly using good telephone etiquette, understand spa computer systems such as booking systems and general computer applications, schedule and reschedule appointments, detect errors on the appointment book before they can cause problems in the spa, effective conflict resolution skills, learn all spa treatments and be able to answer client questions, understand appropriate booking order and contraindications, understand spa policies and effectively enforce the policies, responsible for check-in and check-out of all client payments and gratuities, maintain a clean working environment in all areas, opening and closing the facility each day according to standard operating procedures, restock and maintain all areas with necessary supplies, including laundry, follow cash handling procedures. There is a Front Desk binder for all procedures and questions for reference.

Preferred Qualifications:

Previous spa experience, or similar field, high level of organizational skills, effective in establishing and maintaining a positive team environment, detail oriented, able to maintain cleanliness throughout the spa, can follow direction well. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Requirements

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Proficient in English (oral and written)
• Excellent knowledge of MS Office and Outlook
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus

Benefits

Benefits include 401K, earn commission on products you sell working at the front desk. Job pays $15.50 - $20.00 per hour depending on qualifications and experience.