Customer Success Specialist

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Key Responsibilities:

• Understand our customers' business needs and execute according to defined procedures and metrics.
• Build and nurture long-term relationships with customers and internal teams.
• Proactively identify and solve program exceptions.
• Respond to tickets promptly initiated by sellers, buyers..
• Accurately diagnose issues and provide appropriate solutions.
• Ensure all tickets are processed and resolved within the specified timeframe.
• Keep detailed records and track the status of parcels to ensure issues are resolved completely.
• Provide regular reports to improve workflow and increase efficiency.
• Utilize Excel for data analysis and reporting as required.
• Demonstrate strong data analysis capability to interpret and act upon parcel event data.

Requirements

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

• Graduate degree from a university or business school.
• Knowledge in Supply Chain Management or E-commerce Logistics is an added advantage.
• 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
• Fluent written and oral communication skills in both English and Mandarin.
• Strong customer service orientation.
• Excellent organizational and time management skills.
• Strong logical thinking ability; willingness to take the initiative to learn new knowledge and engage in data analytics work.
• Excellent command of spoken and written English.
• Good communication and interpersonal skills, with the ability to build strong working relationships.
• Ability to adapt to a fast-paced work environment.
• Drive for results; demonstrates urgency in achieving goals and persists despite obstacles.
• Good team player, maintaining a “we first” mindset instead of “I first.”
• Strong ability to adapt to changing business requirements.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work mode includes hybrid and remote options