Customer Success Specialist in California

Job Description:

DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping them achieve their desired outcomes, providing project updates, and resolving any issues that arise. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

You will work closely with the engineering, sales, and project management teams to ensure smooth communication between the company and its clients, helping them navigate our services and products while ensuring their needs are met.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their...

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

Biz-Tech Services, Inc. is a leading technology solutions company, dedicated to providing exceptional services to businesses worldwide. We are currently seeking a proactive and customer-oriented Customer Success Specialist to join our remote team. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our valued clients. You will serve as the main point of contact for clients, providing support, guidance, and solutions to their queries and concerns. This is a remote position, allowing you to work from the comfort of your own home while making a significant impact on our clients' success.

Responsibilities

• Build strong relationships with clients, understanding their goals and objectives.
• Provide timely and effective support to clients via phone, email, and other communication channels.
• Proactively identify opportunities to optimize clients' experience and drive their success.
• Collaborate...

Who We're Looking For:

We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level 2 Technical Support team.

The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly.

What is Kixie?

Kixie is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with...

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®! We are looking for a full-time employee to join our growing customer service team.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting...

Job Description:

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute...

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training, and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic...

Join a fast-growing EdTech company that is advancing mental health and wellness, worldwide!

moozoom is a fast-growing unique Netflix-style SEL+MTSS platform looking for a talented and enthusiastic former educator/customer success specialist who shares our excitement for building a better world for children. This role is a key part of our future success and will help support thousands – potentially millions – of young students, worldwide. 

Responsibilities

We are looking for a passionate and dedicated former educator to support the onboarding, implementation and product adoption of our California K12 schools and districts. You will serve as the main contact for teachers and administrators to ensure they have a positive experience and strong results with moozoom. As such, your main responsibilities will be to:

• Work strategically with schools and districts (mostly California and West Coast states) to facilitate moozoom implementation, drive...

HIGHLIGHTS

• Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc)
• Help restaurants & small businesses across the country launch and grow their private events business using Perfect Venue by providing world-class support, onboarding, and account management.
• Hybrid role based out of our SF office.

ABOUT PERFECT VENUE

Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants an affordable,...