Customer Success Specialist

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

Currently, we are looking for a Customer Success Specialist to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. The role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future. At least 1 year of past experience in a client-facing role is preferred, but not necessary.

Responsibilities:

• Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats
• Work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Help curate our support center and chat logic
• Create and maintain relationships with customers to better understand and achieve their needs
• Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion.

Requirements:

• You demonstrate exceptional patience and interpersonal skills, excelling in customer interactions via phone, Zoom, tickets, and chats.
• You thrive on solving new challenges and take pride in finding effective solutions.
• You are proficient with CRM tools such as Pipedrive, Salesforce, and HubSpot, or you’re a fast learner with a strong desire to master tools like these.
• You embrace continuous learning and seek out opportunities to expand your knowledge and skill set.
• You prefer a dynamic work environment and dislike monotony in your day-to-day tasks.
• You are data-driven, using insights to inform your decision-making and improve outcomes.
• You excel at creating positive and impactful customer interactions at all stages of the customer lifecycle.
• You have a natural aptitude for software and technology, coupled with the ability to research and resolve unfamiliar issues independently.
• Ideally, you hold a bachelor’s degree, though it is not a strict requirement.

Benefits:

• Salary range: $50k base - $65k OTE/year
• Unlimited PTO
• Medical/dental/vision insurance
• Fun, hardworking atmosphere
• Learn everything there is to know about tech startups and develop CS skills
• Office blocks away from Santa Monica Beach
• Reserved Parking Garage

Kixie Is An Equal Opportunity Employer

Kixie is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and equitable workplace where all employees feel valued and supported. We provide equal employment opportunities to all qualified individuals and prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.