Customer Success Specialist

HIGHLIGHTS

• Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc)
• Help restaurants & small businesses across the country launch and grow their private events business using Perfect Venue by providing world-class support, onboarding, and account management.
• Hybrid role based out of our SF office.

ABOUT PERFECT VENUE

Private events and catering can significantly increase restaurant revenue, but many restaurants are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants an affordable, user-friendly, event management tool to help local restaurants compete with big chains. This is just the start, with plans to expand into a broader marketplace that includes venues and other event services (DJs, florists, etc).

Recently featured in TechCrunch, Fortune, Axios, Eater, and others.

OUR CULTURE & VALUES

We love helping people. Above all, we see our job as solving our customers' problems. Small business owners work tirelessly to serve their customers, and we work just as hard to serve them. We are competitive and love to win; someone once described us as "low-key Type-As". Here are some of our core values:

• We’re customer obsessed
• We build exceptional products
• We FITFO
• We play to win
• We think like scientists

Requirements

THE OPPORTUNITY

We have customers all over the country paying hundreds of dollars per month and are backed by leading investors, including the 1st investor in Zoom and top Silicon Valley investors. We've made great progress, but we are still a small team, so you'll have lots of autonomy and responsibility from day one.

Every day, you will collaborate with restaurants and venues across the country to adopt Perfect Venue as the best solution for streamlined event management. Furthermore, you will assist customers in leveraging our various features, answer their questions, and provide advice on maximizing their product use to boost their event business.

RESPONSIBILITIES

Onboarding:

• Help new customers get acquainted with the product by guiding them in the onboarding process.
• Organizing data migrations
• Conducting customized onboarding call
• Monitor product adoption

Support Customers:

• Respond to customer questions
• Create and manage our Frequently Asked Questions page so customers can more easily answer questions on their own
• Collect and organize customer feedback
• Serve as the internal voice of the customer and provide thoughtful insights to our product team

Account Management:

• Monitor customer adoption and usage to identify upgrade opportunities and prevent churn
• Provide thoughtful recommendations for customers on how to use Perfect Venue better to improve their events business 

Be flexible!

• We're a startup - so things are always changing. Somedays, you may be doing the above; other days, you're helping with sales, and other days you're putting out the latest fire.

NEED TO HAVES

• 3+ years experience in customer success, support, account management or onboarding
• Experience training others in a professional context
• Strong attention to detail
• Stellar written and verbal communication skills
• Patient and empathetic- it's easy to put yourself in someone else's shoes. 
• Passion for understanding restaurants’ needs, providing recommendations on how best to use our software, and acting as a consultant to provide high-quality recommendations.

NICE TO HAVES

• Experience in restaurant event sales or management
• Experience with event management software (Perfect Venue, Gather, Tripleseat, Planning Pod, Caterease, etc.)
• Experience with Vitally, Hubspot or similar CRM’s
• Experience making proposals and BEOs
• Lover of making systems more efficient, taking a manual process and automating as much of it as possible while also providing stellar customer service.
• You love to cook (or eat)

Benefits

• Meaningful stock options in a growing technology company
• Competitive salary
• Medical, Vision, and Dental Insurance
• Complimentary One Medical membership for you and your family
• 401(k)
• Flexible PTO
• Company laptop + equipment
• Extremely comfortable company swag
• Company off-sites

Perfect Venue is committed to building a winning team

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.