Customer Service Representative

• Understand our customers' business needs and execute according to defined procedures and metrics.
• Build and nurture long-term relationships with customers and internal teams.
• Proactively identify and solve program exceptions.
• Respond to tickets promptly initiated by sellers, buyers..
• Accurately diagnose issues and provide appropriate solutions.
• Ensure all tickets are processed and resolved within the specified timeframe.
• Keep detailed records and track the status of parcels to ensure issues are resolved completely.
• Provide regular reports to improve workflow and increase efficiency.
• Utilize Excel for data analysis and reporting as required.
• Demonstrate strong data analysis capability to interpret and act upon parcel event
• data.

Requirements

• Graduate degree from university or business school.
• Excellent organizational and time management abilities.
• Good logical thinking, willing to take the initiative to learn new knowledge and engage in data analytics work.
• Excellent command of spoken and written English.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Strong customer service orientation.
• Ability to adapt to a fast-paced work environment.
• Drive for Results – Drives for results and success, conveys a sense of urgency and drives
• issues to closure, persists despite obstacles and opposition.
• Knowledge in Supply Chain Management / E-commerce Logistics – Added Advantage.
• Good Team Player, maintaining a “We first” instead of “I first”.
• Good stakeholder management skills and experience.
• Adapt to changes, basis business requirements.