Customer Service Representative

Veracity Productions Inc is a leading production company specializing in live events and entertainment. We are currently seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company and will play a crucial role in ensuring exceptional service to our clients and customers.

In this role, you will be responsible for handling customer inquiries and resolving customer issues in a timely and professional manner. You will also assist customers with ordering, billing, and general product information. The ideal candidate for this position is a proactive problem-solver with excellent communication skills and a passion for providing outstanding customer service.

Responsibilities

• Serve as the first point of contact for customers, answering inquiries via phone, email, and live chat.
• Provide support to customers by accurately addressing their questions and concerns.
• Assist customers with placing orders and processing payments.
• Resolve any customer complaints or issues promptly and escalate as necessary.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure customer needs are met.
• Stay up-to-date on product knowledge and industry trends to better serve customers.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using CRM software and other customer service tools.
• Ability to work flexible hours, including evenings and weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home