Customer Service Representative - Bilingual Chinese Preferred
UniUni Logistics
Brea, california
Job Details
Full-time
Full Job Description
- Understand our customers' business needs and execute according to defined procedures and metrics.
- Build and nurture long-term relationships with customers and internal teams.
- Proactively identify and solve program exceptions.
- Respond to tickets promptly initiated by sellers, buyers..
- Accurately diagnose issues and provide appropriate solutions.
- Ensure all tickets are processed and resolved within the specified timeframe.
- Keep detailed records and track the status of parcels to ensure issues are resolved completely.
- Provide regular reports to improve workflow and increase efficiency.
- Utilize Excel for data analysis and reporting as required.
- Demonstrate strong data analysis capability to interpret and act upon parcel event
- data.
Requirements
- At least 1 year of E-commerce and logistcis customer services experience.
- Graduate degree from university or business school.
- Excellent organizational and time management abilities.
- Good logical thinking, willing to take the initiative to learn new knowledge and engage in data analytics work.
- Excellent command of spoken and written English.
- Good communication & interpersonal skill and should be able to build good working relationship.
- Strong customer service orientation.
- Ability to adapt to a fast-paced work environment.
- Drive for Results – Drives for results and success, conveys a sense of urgency and drives
- issues to closure, persists despite obstacles and opposition.
- Knowledge in Supply Chain Management / E-commerce Logistics – Added Advantage.
- Good Team Player, maintaining a “We first” instead of “I first”.
- Good stakeholder management skills and experience.
- Adapt to changes, basis business requirements.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401K match
- Hybrid working
Pay Range: 19-23/hour