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Customer Service Representative - Bilingual Chinese Preferred

UniUni Logistics

Brea, california


Job Details

Full-time


Full Job Description

  • Understand our customers' business needs and execute according to defined procedures and metrics.
  • Build and nurture long-term relationships with customers and internal teams.
  • Proactively identify and solve program exceptions.
  • Respond to tickets promptly initiated by sellers, buyers..
  • Accurately diagnose issues and provide appropriate solutions.
  • Ensure all tickets are processed and resolved within the specified timeframe.
  • Keep detailed records and track the status of parcels to ensure issues are resolved completely.
  • Provide regular reports to improve workflow and increase efficiency.
  • Utilize Excel for data analysis and reporting as required.
  • Demonstrate strong data analysis capability to interpret and act upon parcel event
  • data.

Requirements

  • At least 1 year of E-commerce and logistcis customer services experience.
  • Graduate degree from university or business school.
  • Excellent organizational and time management abilities.
  • Good logical thinking, willing to take the initiative to learn new knowledge and engage in data analytics work.
  • Excellent command of spoken and written English.
  • Good communication & interpersonal skill and should be able to build good working relationship.
  • Strong customer service orientation.
  • Ability to adapt to a fast-paced work environment.
  • Drive for Results – Drives for results and success, conveys a sense of urgency and drives
  • issues to closure, persists despite obstacles and opposition.
  • Knowledge in Supply Chain Management / E-commerce Logistics – Added Advantage.
  • Good Team Player, maintaining a “We first” instead of “I first”.
  • Good stakeholder management skills and experience.
  • Adapt to changes, basis business requirements.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401K match
  • Hybrid working

Pay Range: 19-23/hour

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