Dispatcher in Washington

What we expect from you as a Northwest Ambulance Dispatcher:

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone...

As part of our Operations team, the Shuttle Dispatcher monitors and oversees day to day vehicle operations using our high-tech dispatch center located at our bus yard in SODO, Seattle. The Dispatcher monitors all ‘in service’ TransWest vehicles, ensuring they are on time and on route.

With an ability to problem solve and act quickly, the Shuttle Dispatcher will create solutions in the moment and be the point of contact for Drivers, Driver Supervisors and Location Managers via phone, push to talk and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements. Using GPS software, online tracking and reporting tools, additional responsibilities include monitoring driver check ins and check outs, driver and vehicle assignments, performance reporting, on time reporting, the creation of push notifications to clients and riders, responding to rider questions via...

Solid Ground Transportation includes programs that provide para-transit service under contract to King County Metro’s Accessible Services Division; Solid Ground Circulator services; Center Park Shuttle services; and Solid Ground Shuttle services. The Operations Dispatcher/Scheduler is essential personnel responsible for ensuring Operators can complete daily schedules in an efficient manner by providing direction, support and compliance with the Amalgamated Transit Union (ATU) contract and policies and customer service to program participants (riders). The Operations Dispatcher/Scheduler is integral to the overall successful operations of transportation services through their knowledge and compliance with King County Metro policies and procedures, governmental transportation agency regulations, Solid Ground and Solid Ground Transportation policies and procedures, and in coordination with subcontractor(s). This position is a safety sensitive position per governmental transportation...