Dispatcher

Solid Ground Transportation includes programs that provide para-transit service under contract to King County Metro’s Accessible Services Division; Solid Ground Circulator services; Center Park Shuttle services; and Solid Ground Shuttle services. The Operations Dispatcher/Scheduler is essential personnel responsible for ensuring Operators can complete daily schedules in an efficient manner by providing direction, support and compliance with the Amalgamated Transit Union (ATU) contract and policies and customer service to program participants (riders). The Operations Dispatcher/Scheduler is integral to the overall successful operations of transportation services through their knowledge and compliance with King County Metro policies and procedures, governmental transportation agency regulations, Solid Ground and Solid Ground Transportation policies and procedures, and in coordination with subcontractor(s). This position is a safety sensitive position per governmental transportation agency regulations. The Operations Dispatcher/Scheduler must respond to urgent situations, often with potential liability implications.

Requirements

The Operations Dispatcher/Scheduler must be able to work in a fast-paced environment and respond to urgent situations, ability to be calm and exercise good judgement during emergency and stressful situations. Considerable tact and firmness are required in interacting with the public and obtaining all necessary information from persons requesting services. The employee must exercise independent judgement and initiative in performing a variety of duties. • Ability to work independently with little to no supervision. • Ability to handle multiple tasks under very tight deadlines and often under very stressful situations. • Ability to work shifts ranging from 3:00 am to midnight Sunday through Saturday and be initially responsible for all Operator interactions and incidents. • Excellent communication skills, both oral and written. • Excellent customer service skills. • Ability to follow oral and written instructions. • Ability to maintain confidentiality. • Detail oriented, with strong organizational skills. • Self-motivated with an ability to prioritize and problem-solve and handle multiple tasks simultaneously. • Demonstrated ability to maintain effective relationships with staff, clients, co-workers and general public. • Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages. • Strong map-reading skills and general geographic knowledge of King County. • Experience with computer software (Microsoft Word, Excel, and Outlook), basic typing and 10-key skills. • Ability to pass pre-employment substance abuse test and abide with company Substance Abuse Policy, including random drug and alcohol testing. This position is a Safety Sensitive position per US Department of Transportation regulations. Physical Demands/Working Conditions: This position works in a highly demanding environment requiring continual multi-tasking, prioritizing and communication. General office duties include 40% direct contact with Operators and other SGT staff, 30% phone and radio communications and 30% computer work. This position performs general office duties 95% of the time and 5% in the field for off-site meetings. Position requires employee to lift/carry 20 pounds rarely. Position has the ability to sit/stand as needed. Weekend, early morning and/or swing shifts required.

Benefits

This is a regular, full-time, union position starting at $23.80 per hour plus benefits. Salary Range ($23.80 – $31.41). Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts. Solid Ground employees may be eligible for a standard annual increase. The amount may be determined by an employee’s union membership. Solid Ground is an equal opportunity employer committed to wo