Dispatcher

What we expect from you as a Northwest Ambulance Dispatcher:

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone system.
• Efficiently operating and managing computer systems, GANTT, and CAD.
• Maintaining accurate call logs and patient information.
• Familiarity with dispatching procedures and guidelines for field crews.
• Awareness of county and state protocols.
• Creating daily schedules for field crews.
• Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• Accepting payments and diligently recording information.
• Managing multiple incidents simultaneously.
• Assisting other dispatchers as required.
• Providing precise information and instructions to callers.
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Performing other assigned duties.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when necessary.
• Ability to thrive in a fast-paced and occasionally stressful environment.
• High school diploma or equivalent.
• Experience with Logis, New World, or other dispatching software preferred.
• Medical Terminology Coursework or on-the-job experience.
• This position is a safety conscious position and does require a drug screening prior to employment.

Benefits

What you can expect from us:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages:

Our wage range is $31.50-$34.49 per hour. Shifts are either 8, 10 or 12 hours long.