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Dispatcher

Northwest Ambulance

Everett, washington


Job Details

Full-time


Full Job Description

What we expect from you as a Northwest Ambulance Dispatcher:

  • Assessing caller information and formulating an action plan.
  • Scheduling and dispatching medical transports and field crews to appropriate locations.
  • Evaluating call information to determine the suitable units and level of care/response.
  • Effectively conveying information to field crews in a fast-paced environment.
  • Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
  • Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
  • Receiving and documenting relevant information from emergency and non-emergency calls.
  • Assigning priority to calls based on urgency and importance.
  • Responding to issues and coordinating with the appropriate department or supervisor for resolution.
  • Operating and managing a multi-line phone system.
  • Efficiently operating and managing computer systems, GANTT, and CAD.
  • Maintaining accurate call logs and patient information.
  • Familiarity with dispatching procedures and guidelines for field crews.
  • Awareness of county and state protocols.
  • Creating daily schedules for field crews.
  • Monitoring field crew/rig route and status to coordinate and prioritize schedules.
  • Accepting payments and diligently recording information.
  • Managing multiple incidents simultaneously.
  • Assisting other dispatchers as required.
  • Providing precise information and instructions to callers.
  • Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
  • Performing other assigned duties.

Requirements

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate when necessary.
  • Ability to thrive in a fast-paced and occasionally stressful environment.
  • High school diploma or equivalent.
  • Experience with Logis, New World, or other dispatching software preferred.
  • Medical Terminology Coursework or on-the-job experience.
  • This position is a safety conscious position and does require a drug screening prior to employment.

Benefits

What you can expect from us:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages:

Our wage range is $31.50-$34.49 per hour. Shifts are either 8, 10 or 12 hours long.

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