Service Center Manager

Join Our Team as a Power Service Center Manager!

Are you ready to take your career in the power equipment industry to new heights? 1 Resource Group is looking for a dedicated and inspiring Power Service Center Manager to lead our client's service center in Hopemills, North Carolina, in the heart of the industry. With a strong emphasis on customer satisfaction and operational excellence, you'll play a crucial role in ensuring our service center delivers top-notch solutions to our valued clients.

In this rewarding position, you will have the opportunity to foster a team-oriented environment, develop talent, and implement your ideas to drive efficiency and growth! Not to mention, we offer a competitive salary plus commission, allowing your hard work to be truly recognized.

Key Responsibilities:

• Lead, mentor, and train a team of service personnel to enhance their skills and performance.
• Evaluate team performance and...

Join Year Round Pool (a Pool Troopers Company)!

Are you a seasoned leader with a passion for customer service? Year Round Pool is looking for a dedicated Customer Service Manager to oversee our small call center team. In this role, you will be responsible for ensuring exceptional service delivery, managing team performance, and implementing best practices to enhance customer satisfaction.

As a Customer Service Manager, your responsibilities will include:

• Leading and supervising the call center team to meet service level agreements and Key Performance Indicators (KPIs).
• Training, coaching, and mentoring team members to improve performance and develop skills.
• Provide backup support for customer service calls during periods of high demand or staff shortages.
• Handling escalated customer inquiries and complaints with professionalism and empathy.
• Monitoring and analyzing call center metrics to...

1 Resource Group hiring a dedicated Service Center Manager to join our client in Le Vergne, TN and lead operations at our their service center in the equipment industry. This key role requires an individual who can ensure high levels of customer satisfaction while managing the day-to-day operations of the service center. If you're passionate about leading a team and delivering exceptional service, we want to hear from you!

In this role, you will oversee the management of service personnel, maintain inventory control, and drive performance improvements to meet the company’s profit objectives. You will utilize your skills to train staff, engage with customers, and optimize operational efficiency.

Required Skills/Abilities:

Thorough knowledge of client products.

Previous experience in management of an equipment company.

Mechanical skills must be top-notch.

Previous experience supervising...

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 800 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Requirements

The ideal candidate will be...

The service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving processes, being an asset to customers, and developing employees in knowledge/competency resulting in a more effective team.  Candidates must be flexible and able to respond positively to changes and challenges. They should be able to think outside the box to solve problems and willing to go the extra mile to ensure department goals are met.  The manager will guide and support the SESC in a manner consistent with the Company’s Statement of Objectives. 

Job Responsibilities

• Work with service director to set overall vision and yearly objectives. Manage operations to achieve these goals:
• Promote SESC Business to...

We are actively seeking a Program Manager, Social Services, Call Center

The pay range for this position is $90,000 - $100,000/year

Location: Hybrid office - 3 days WFH, 2 days on site

Schedule: Monday through Friday 9am-5pm (Flexible).

JOB SUMMARY

Are you a seasoned social work professional with strong leadership skills, motivated by a passion to foster positive change in programs and communities?  Then this job is perfect for you!

This position oversees the Masonic Assistance call center and its operations.  This call center provides information and referral and helps callers access Masonic Homes’ many charitable relief programs, such as the Masonic Homes retirement communities and financial assistance and care management services offered through the Masonic Outreach Services program.

This role involves assessing the needs of information and referral callers and program...