Service Center Manager

1 Resource Group hiring a dedicated Service Center Manager to join our client in Le Vergne, TN and lead operations at our their service center in the equipment industry. This key role requires an individual who can ensure high levels of customer satisfaction while managing the day-to-day operations of the service center. If you're passionate about leading a team and delivering exceptional service, we want to hear from you!

In this role, you will oversee the management of service personnel, maintain inventory control, and drive performance improvements to meet the company’s profit objectives. You will utilize your skills to train staff, engage with customers, and optimize operational efficiency.

Required Skills/Abilities:

Thorough knowledge of client products.

Previous experience in management of an equipment company.

Mechanical skills must be top-notch.

Previous experience supervising employees.

Computer knowledge.

Work experience with material handling equipment may be substituted for educational requirements. However, a degree would be a plus.

Responsibilities

• Recruit, train, and develop service personnel to meet operational needs.
• Monitor performance and provide guidance and feedback for improvement.
• Plan and organize workflow schedules for service personnel.
• Supervise repair work and ensure service quality standards are met.
• Maintain records of parts inventory, requisitions, and sales.
• Consult with customers on services and repairs to address their needs.
• Prepare reports on facility performance, parts usage, and overall efficiency.
• Collaborate with sales teams to enhance customer relationships and increase sales.
• Foster a sense of teamwork and accountability among staff.

This position offers a competitive salary plus incentives, providing you with the opportunity to thrive in a supportive environment.

Requirements

• A minimum of 5 years of experience in service management within the machinery or equipment sector.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent problem-solving and analytical skills.
• Proficient in Microsoft Office and service management software.
• Exceptional communication and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.

Benefits

Medical, Dental, Vision, Life 401k

Company Truck- Must pass MVR and Background