Remote Customer Support Representative

CVS HEALTH is seeking a personable and proactive Front Desk Representative / Customer Support Specialist to join our team in a remote capacity. In this role, you will serve as the first point of contact for our clients, providing exceptional customer service and support. You will assist clients with inquiries, resolve issues, and ensure a smooth and pleasant experience in all interactions. Your ability to communicate effectively, multitask, and handle customer concerns with empathy and professionalism will be vital to our success. This is a fantastic opportunity to work with a dynamic team while helping clients navigate through their financial journeys.

Responsibilities

• Act as the first point of contact for clients, responding to inquiries via phone, email, and chat.
• Provide accurate information regarding our services and assist clients with their requests.
• Troubleshoot and resolve client issues efficiently while ensuring customer...

Clear Drains LTD is looking for a friendly and customer-focused Customer Support Specialist / Online Chat Representative to join our remote team. As a Customer Support Specialist, you will be the first point of contact for our customers and will assist them with any inquiries or issues they may have through online chat. The ideal candidate is empathetic, solution-oriented, and has excellent communication skills.

Responsibilities

• Interact with customers through online chat to provide assistance and resolve their inquiries or issues
• Identify and escalate complex or unresolved customer issues to the appropriate department
• Provide accurate and up-to-date information to customers regarding products, services, and policies
• Maintain a high level of professionalism and customer satisfaction in every interaction
• Follow predefined processes and guidelines to ensure consistency in customer support
• Manage and prioritize...

At AgentMethods, we provide high-quality online marketing services to insurance agents across the United States based on our unique software-as-a-service platform. As a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. We are looking for a full-time customer support representative to become part of our growing company.

We offer a flexible remote work environment with engaging and meaningful work. You will help our customers understand both how our products work and how they can use them to fulfill their business goals. Because this is a remote position, you should be self-driven and organized.

Requirements

Requirements

Support our customers through the following activities:

• Onboard customers to our service through our defined onboarding process.
• Answer questions related to AgentMethods’...

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP’s ticketing system via remote connection.

• Provide support to ECP’s end users as the first point of contact for questions, troubleshooting, and any issues that may arise
• Follow best practices for resolving tickets with customers by:
• Clarifying the customer’s reason for a support request
• Determining the cause of any problems
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure...

OZ Digital LLC is seeking a Remote Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. As a Remote Customer Support Representative, you will have the opportunity to work from the comfort of your own home while ensuring that our clients receive timely and effective assistance with their inquiries and technical issues.

We are looking for motivated individuals with excellent communication skills and a passion for helping others. If you thrive in a fast-paced environment, enjoy problem-solving, and have a commitment to delivering top-notch customer service, then we want to hear from you!

Responsibilities:

• Respond to customer inquiries and provide assistance via phone, email, and chat.
• Resolve customer concerns and technical issues in a timely and professional manner.
• Proactively identify and escalate...