Remote Customer Support Representative

OZ Digital LLC is seeking a Remote Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. As a Remote Customer Support Representative, you will have the opportunity to work from the comfort of your own home while ensuring that our clients receive timely and effective assistance with their inquiries and technical issues.

We are looking for motivated individuals with excellent communication skills and a passion for helping others. If you thrive in a fast-paced environment, enjoy problem-solving, and have a commitment to delivering top-notch customer service, then we want to hear from you!

Responsibilities:

• Respond to customer inquiries and provide assistance via phone, email, and chat.
• Resolve customer concerns and technical issues in a timely and professional manner.
• Proactively identify and escalate customer issues to appropriate teams as necessary.
• Maintain and update customer records and case documentation.
• Collaborate with cross-functional teams to address customer needs and inquiries.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Ensure customer satisfaction by exceeding service expectations.

Requirements:

• Previous experience in customer support or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in using customer support software and tools.
• High level of empathy and patience.
• Ability to work independently and remotely with minimal supervision.
• Flexible work schedule to accommodate customer needs.

About Us:

OZ Digital LLC is a leading global technology consulting and solutions provider. We are committed to delivering innovative and business-focused solutions to help our clients achieve their goals. At OZ Digital LLC, we value teamwork, continuous learning, and a customer-centric approach. Join our team of dedicated professionals and contribute to our mission of transforming businesses through technology.

Requirements

• Experience in customer support or a related role preferred.
• Excellent communication and problem-solving skills.
• Ability to work independently and remotely with minimal supervision.
• Proficiency in customer support software and tools.
• High level of empathy and patience.
• Flexible work schedule to accommodate customer needs.

Qualifications:

• High school diploma or equivalent, some college education preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home