Remote Customer Service Advisor

Plumber Brother is on the lookout for a passionate and dynamic Remote Customer Service Advisor to enhance our customer support team. This role is ideal for individuals who thrive in a fast-paced environment and are eager to assist customers with all their plumbing needs. As a Remote Customer Service Advisor, you will be the primary point of contact for our valued clients, ensuring they receive top-quality service and support.

Responsibilities

• Provide friendly and knowledgeable assistance to customers over phone, email, and live chat.
• Address customer inquiries, concerns, and complaints with professionalism and empathy.
• Help customers understand our plumbing services and schedule appointments as needed.
• Document customer interactions and maintain comprehensive records of inquiries.
• Collaborate with team members to identify and implement customer service improvements.
• Stay updated on company services, policies,...

Join Plumber Brother, a cutting-edge company in the accounting industry, as a Remote Customer Service Advisor. In this role, you will play a crucial part in enhancing our customer interactions and ensuring that clients receive top-tier support from the comfort of your home. Our customer service team is the backbone of our organization, responsible for addressing inquiries, resolving issues, and maintaining strong relationships with our diverse clientele. As a Remote Customer Service Advisor, you will engage with customers through various channels, providing them with insights and solutions tailored to their accounting needs. This position requires proactive communication skills, a problem-solving mindset, and the ability to navigate various accounting software tools to assist customers effectively. Your efforts will directly contribute to improving customer satisfaction and loyalty, hence positioning Plumber Brother as a trusted leader in the accounting sector. We value our...