Remote Customer Service Advisor

Join Plumber Brother, a cutting-edge company in the accounting industry, as a Remote Customer Service Advisor. In this role, you will play a crucial part in enhancing our customer interactions and ensuring that clients receive top-tier support from the comfort of your home. Our customer service team is the backbone of our organization, responsible for addressing inquiries, resolving issues, and maintaining strong relationships with our diverse clientele. As a Remote Customer Service Advisor, you will engage with customers through various channels, providing them with insights and solutions tailored to their accounting needs. This position requires proactive communication skills, a problem-solving mindset, and the ability to navigate various accounting software tools to assist customers effectively. Your efforts will directly contribute to improving customer satisfaction and loyalty, hence positioning Plumber Brother as a trusted leader in the accounting sector. We value our employees and offer competitive compensation, opportunities for career advancement, and a supportive work environment. If you are passionate about helping others and possess the necessary skills, we invite you to apply and become a part of our dynamic team in delivering exceptional service and support to our clients.

Responsibilities

• Assist customers with accounting inquiries via phone, email, and chat.
• Provide guidance on software tools and assist with troubleshooting technical issues.
• Resolve billing concerns and discrepancies promptly and efficiently.
• Maintain accurate records of customer interactions in our database.
• Collaborate with the accounting team to address complex customer issues.
• Develop and implement strategies to enhance the customer experience.
• Stay updated on new products and services to effectively assist customers.

Requirements

• High school diploma or equivalent; a degree in accounting or a related field is preferred.
• Proven experience in customer service, preferably in the finance or accounting sector.
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting with minimal supervision.
• Familiarity with accounting software and general financial principles.
• Excellent problem-solving skills and attention to detail.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus