JobHire
face icon
Register to automatically apply for this and similar jobs
Register
star

Remote Customer Service Advisor

Plumber Brother

New York City, new york


Job Details

Full-time


Full Job Description

Plumber Brother is on the lookout for a passionate and dynamic Remote Customer Service Advisor to enhance our customer support team. This role is ideal for individuals who thrive in a fast-paced environment and are eager to assist customers with all their plumbing needs. As a Remote Customer Service Advisor, you will be the primary point of contact for our valued clients, ensuring they receive top-quality service and support.

Responsibilities

  • Provide friendly and knowledgeable assistance to customers over phone, email, and live chat.
  • Address customer inquiries, concerns, and complaints with professionalism and empathy.
  • Help customers understand our plumbing services and schedule appointments as needed.
  • Document customer interactions and maintain comprehensive records of inquiries.
  • Collaborate with team members to identify and implement customer service improvements.
  • Stay updated on company services, policies, and industry trends to provide accurate information.
  • Participate in training sessions and contribute to team meetings to improve service delivery.

Requirements

  • Previous experience in customer service or support roles is preferred.
  • Strong communication skills, both written and verbal.
  • Ability to empathize with customers and resolve issues effectively.
  • Proficient in using customer relationship management (CRM) software and other digital communication tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and manage time effectively in a remote setting.
  • Familiarity with plumbing services or related industries is a plus.

Benefits

  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Get 10x more interviews and get hired faster.

JobHire.AI is the first-ever AI-powered job search automation platformthat finds and applies to relevant job openings until you're hired.

Registration