IT Technical Support

BASIC FUNCTION

Provide advanced tech support to contracted remote call center PROs, non-PRO contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Complete research and/or training necessary to understand WSOL and client technologies and requirements.
• Interact with Contact Center agents (PROs) via chat, phone & ticketing system
• Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions.
• Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue.
• Provide accurate, professional, and timely responses to supported end-users through all available communication channels ...

Folio is seeking to add an integral position to our team, a Technical Support Representative. This person will play a key role in Folio’s school success strategy, providing comprehensive technical support to school-based users, such as teachers and administrators, by diagnosing and resolving technical issues. Additionally, the  Technical Support Representative will maintain and create knowledge base resources, such as FAQs, troubleshooting guides, and instructional videos, to help users resolve common platform issues independently. 

We are seeking a candidate who brings technical customer support expertise to our small team. As an organization that works like both a tech start-up and an educational non-profit, you are the right person if you are excited by the opportunity that technology presents for managing systems and processes and passionate about helping schools support the professional growth of their...

About Coretek 

We are a leading Infrastructure and Security as a Service Solution Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft centric suite of cloud solutions as well as providing hybrid datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint.  Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation.  

Job Description

We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our Service Desk team. The ideal candidate will be responsible for providing excellent technical support and assistance to our managed services customers. The Technical Support Specialist will play a key role...

Varjo is a Finnish mixed and virtual reality technology company. We are known for mixed reality that looks and feels just as real as the real world. Founded in 2016, Varjo is doing business in more than 40 countries worldwide, with headquarters in Helsinki and Washington D.C. And the immersive computing revolution has only just begun.

Our team designs and develops hardware, software and services that are now a symbol of the highest quality across the industry. Varjo’s VR and XR solutions are already being used to train astronauts, design vehicles, and many more professional use cases across the world’s leading companies.

Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results. 

Job description 

The role of Technical Support is to ensure extreme...

We are seeking a Customer Success Technical Support Specialist with a focus on providing excellent technical support for AutoDesk software solutions. The ideal candidate will have strong experience in installing, maintaining, and troubleshooting AutoDesk products, ensuring smooth operations for our customers. This role is critical for driving customer satisfaction, offering proactive technical assistance, and resolving complex technical challenges in a timely manner.

Application Support:

• Install, configure, and upgrade AutoDesk software products on various operating systems, ensuring that all necessary components are properly integrated.
• Regularly perform software updates, patches, and routine maintenance to ensure optimal performance.
• Provide advanced troubleshooting support for software issues, working closely with customers to identify and resolve problems efficiently.
• Implementing solutions to prevent future occurrences....

Location: Atlanta, GA - United States, Onsite 

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $55,000 base + 10% performance bonus (DOE & Geographic location) 

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

A Triage Specialist is responsible for driving world-class production...

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

What makes Document Crunch a great place to work? 

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is...

About Us:

The joint venture StarPlus Energy between Stellantis and Samsung SDI is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries. Combining the battery manufacturing technology of Samsung SDI and the automobile brand portfolio of Stellantis that includes Chrysler, Dodge, Jeep, Ram, Maserati, and Fiat, the joint venture’s mission is to lead the market with innovative battery solutions that drive the future of mobility. Part of the “Dare Forward 2030” initiative that includes more than $3.2 billion invested that will create 1,400 new jobs, the joint venture is slated to spearhead a major growth and development boom to the region.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced Messaging Client Support Specialist to support our engagement with the Social Security Administration to support the Agency’s Electronic Messaging and Collaboration Infrastructure. The ideal candidate will provide a high level of 2nd tier customer...

Job Title: Technical Support Engineer, Night Shift

Location: Remote (USA)

Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. We are moving forward in the growth of our support team to offer 24/7 operations to our customers, and you will be a part of the team dedicated to the night shift. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly...

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

As part of the Exotec Product organization, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople...

Job Title: Technical Support Engineer

Location: Lansing, Michigan (Hybrid)

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe.  If you...

Make a difference every day by joining CCRES as a Regular Education Paraprofessional/Technical Support Aide through our partnership with Tredyffrin-Easttown School District (T/ESD)!

SUMMARY:

• Regular Education Paraprofessional/Technical Support Aide
• 10 month position
• 11 paid holidays & 7 days of paid time off (pro-rated based on start date)
• The hourly pay-rate for Regular Education Paraprofessional/Technical Support Aide is $23.47 per hour

VACANCY:

Conestoga High School (7:00-3:00)

The Technical Support Aide (Regular Education Paraprofessional)position works with teachers in support of technology needs. Position works with students to bring technology to the classroom via mobile computer carts. Duties could include but not limited to: assisting with setting up printers, troubleshooting, etc.

Performance...