IT Technical Support

The House of Mercier is excited to announce an opening for a Remote Technical Support Specialist! This entry-level role is ideal for individuals eager to start their careers in technology without requiring prior experience. As a Remote Technical Support Specialist, you will be responsible for assisting customers with their technical inquiries and troubleshooting issues remotely. We believe in nurturing talent and will provide comprehensive training to equip you with the necessary skills for success. If you are enthusiastic about technology and have a desire to help others, we encourage you to apply!

Responsibilities

• Deliver technical support to customers through various channels, including phone, email, and live chat.
• Help customers diagnose and resolve technical issues related to our products and services.
• Document customer interactions and solutions in our support system.
• Provide clear instructions and guidance to customers on...

Location: Atlanta, GA - United States, Onsite 

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $55,000 base + 10% performance bonus (DOE & Geographic location) 

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

A Triage Specialist is responsible for driving world-class production...

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Manager of Technical Support (MTS) is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift solutions expert that can manage the Technical Support team, which is comprised of Tier I and Tier II Technical Support representatives. This position requires strong customer facing and interpersonal skills to manage...

The House of Mercier is proud to offer a fantastic opportunity for aspiring professionals! We are seeking a Remote Technical Support Specialist to join our team. This entry-level position is perfect for individuals looking to start their career in the tech industry, with no prior experience required. As a Remote Technical Support Specialist, you will assist clients with their technical inquiries and issues while working from the comfort of your home. We provide comprehensive training to help you succeed in your role. If you have a passion for technology and a desire to help others, we welcome your application!

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Assist clients in diagnosing and resolving various technical issues related to our products and services.
• Document customer interactions and solutions in our support management system.
• Educate customers on how to effectively use our products...

• Join a passionate US team at a worldwide leading educational video company
• Support our customers and enhance video learning experiences for schools
• 20 hours per week, 5 month contract, working remotely or from our Charleston office

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!

Ready to discover your...

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

We’re looking for a tech-savvy, eager learner who is looking to not only provide excellent service for our clients but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

As a Technical Support Analyst, you will be the technical interface to merchants, point of sale systems and credit card processors for resolution of problems related to the installation, recommended maintenance and use of Gravity Payments products and services. Have an understanding of all Gravity Payments products in their competencies and...

The House of Mercier is a prestigious recruitment agency that specializes in matching talented individuals with outstanding job opportunities throughout Europe. We are currently offering an exciting position for a Technical Support Specialist looking to work remotely. In this role, you will serve as the first point of contact for our customers, providing essential technical assistance and support for our products and services. Your role will involve troubleshooting technical issues, guiding users through product features, and ensuring a seamless experience for our clients. If you have a passion for technology and customer service, this is the ideal opportunity for you!

Responsibilities

• Offer high-quality technical support to customers via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical inquiries and issues promptly.
• Maintain detailed records of customer interactions and solutions in our support system.
...

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across Europe. We are thrilled to announce an opening for a Technical Support Trainee to join our team. This is a fantastic opportunity to start your career in technical support, with the option to work remotely. No prior experience is required; we are looking for motivated individuals eager to learn and grow in a supportive environment. If you have a passion for technology and customer service, we encourage you to apply!

Responsibilities

• Assist customers with basic technical inquiries and support requests via phone, email, and chat.
• Learn to diagnose and troubleshoot technical issues related to our products and services.
• Document customer interactions accurately in our support management system.
• Receive training on product features and best practices to enhance customer support.
• Work...

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during nights and weekends.

What You’ll do

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and...

Are you passionate about leading high-functioning teams to solve complex problems? Are you energized by a fast-paced environment where your input matters?

Ripple Effect is looking for a Deputy Director with experience in government contracting, team building, and project management to support our client’s mission. This role will help lead Ripple Effect's Technical & Scientific Support Division to build, develop, and manage teams to support our government clients and grow our division.

The Deputy Director will provide divisional leadership and management to execute science, health, and healthcare programs & projects successfully, meet expectations of stakeholders, and ensure divisional annual goals and objectives are accomplished.

If this position sounds of interest, there’s a place for you here! Ripple Effect is a diverse, progressive, and engaging work environment. We offer a multitude of incentives and flexible work...

Sentec is seeking a motivated Technical Support & Service Technician to join the Service team in Lincoln, RI.  This position will primarily perform troubleshooting, repairs, and support of transcutaneous blood gas monitoring systems and medical respiratory devices.  This position will primarily work with customers, territory managers and cross functional departments within the organization to ensure the highest quality of customer satisfaction. This is an in-person position based in the Lincoln, RI office; working hours are 8:00am-5:00pm Monday through Friday.

Requirements

Essential Duties and Responsibilities:

• Provide service and repair on all Sentec and Percussionaire products including replacing and/or repairing required components.

• Troubleshoot, calibrate, test and perform routine and complex repairs on returned medical devices.

• Provide technical support to...

Who We Are:

Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series...

About us

Sciolex Corporation was established in February 2006 to provide Program Management, System Engineering, Architecture Development, System Integration, and Operations Support to include Acquisition Program Support, Enterprise Engineering Support, Performance Quality Assurance and Assessment, and Intelligence Analysis support to the Intelligence Community member Agencies and Organizations.

Sciolex Corporation brings indepth and hands-on Government and Business experience working for and with Intelligence Community entities; providing expert domain knowledge and vision to the most difficult and demanding issues facing our customers today.

Responsibilities

• Provide front-line support for technical issues via email, phone, and chat.
• Diagnose and troubleshoot hardware and software problems for clients.
• Document and track customer interactions and solutions in our ticketing system.
• Collaborate with IT and...

Technical Support Associate  

The Elevator Pitch  

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.  

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?  

In the first 30 days, you will:  

• Participate in EvolvED our new hire training orientation   
• Participate in our technical product training session   
• Learn and understand the product, and product issues enough to assist with customer support.  
• Shadow the rest of the...

Technical Support Associate  

The Elevator Pitch  

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.  

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?  

In the first 30 days, you will:  

• Participate in EvolvED our new hire training orientation   
• Participate in our technical product training session   
• Learn and understand the product, and product issues enough to assist with customer support.  
• Shadow the...

The Elevator Pitch 

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. 

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? 

 In the first 30 days, you will: 

• Participate in EvolvED our new hire training orientation  
• Participate in our technical product training session  
• Learn and understand the product, and product issues enough to assist with customer support. 
• Shadow the rest of the support team working on customer issues. 
• Assist with scheduled...

The Elevator Pitch 

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. 

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? 

 In the first 30 days, you will: 

• Participate in EvolvED our new hire training orientation  
• Participate in our technical product training session  
• Learn and understand the product, and product issues enough to assist with customer support. 
• Shadow the rest of the support team working on customer issues. 
• Assist with scheduled...

About Us:

The joint venture StarPlus Energy between Stellantis and Samsung SDI is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries. Combining the battery manufacturing technology of Samsung SDI and the automobile brand portfolio of Stellantis that includes Chrysler, Dodge, Jeep, Ram, Maserati, and Fiat, the joint venture’s mission is to lead the market with innovative battery solutions that drive the future of mobility. Part of the “Dare Forward 2030” initiative that includes more than $3.2 billion invested that will create 1,400 new jobs, the joint venture is slated to spearhead a major growth and development boom to the region.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital...

Sunlighten is on the hunt for an IT Technical Support Specialist II who will play a key role in providing front-line technical support for all of Sunlighten’s IT infrastructure. Based locally in the Kansas City Metro Area, you’ll have the opportunity to support five global locations, including our Headquarters, Sunlighten Day Spa, UK Location, our warehouse, and our team in India. This role will have you serving as the front-line hero, providing top-tier technical support via phone, email, and remote assistance. You’ll ensure that our teams across the globe are always up and running, troubleshooting everything from hardware and software issues to network devices.

At Sunlighten, we're not just about infrared saunas—we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding rapidly and need an enthusiastic IT Technical Support Specialist II who runs...

The Technical Support Specialist will provides technical support to sales representatives and laypersons primarily via the telephone. Demonstrates knowledge and communication skills while providing excellent customer service to facilitate resolution of customer problems. Works closely with domestic Sales, Marketing, Customer Service, QA, QC, Research and Development to address customer concerns, determine corrective action and customer follow-up.

Ability to accept ownership and responsibility for meeting deadlines

Strong technical skills regarding principles of product technology and disease processes as they relate to our products

Good communication (speaking and listening), interpersonal and telephone skills

Solid organizational/time management skills

Good follow up skills

Good understanding of computer skills. Must be able to quickly learn new programs and/or modifi cations to the existing system.

Ability to work well under pressure and...

BASIC FUNCTION

Provide advanced tech support to contracted remote call center PROs, non-PRO contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Complete research and/or training necessary to understand WSOL and client technologies and requirements.
• Interact with Contact Center agents (PROs) via chat, phone & ticketing system
• Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions.
• Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue.
• Provide accurate, professional, and timely responses to supported end-users through all available communication channels ...

Folio is seeking to add an integral position to our team, a Technical Support Representative. This person will play a key role in Folio’s school success strategy, providing comprehensive technical support to school-based users, such as teachers and administrators, by diagnosing and resolving technical issues. Additionally, the  Technical Support Representative will maintain and create knowledge base resources, such as FAQs, troubleshooting guides, and instructional videos, to help users resolve common platform issues independently. 

We are seeking a candidate who brings technical customer support expertise to our small team. As an organization that works like both a tech start-up and an educational non-profit, you are the right person if you are excited by the opportunity that technology presents for managing systems and processes and passionate about helping schools support the professional growth of their...

About Coretek 

We are a leading Infrastructure and Security as a Service Solution Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft centric suite of cloud solutions as well as providing hybrid datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint.  Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation.  

Job Description

We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our Service Desk team. The ideal candidate will be responsible for providing excellent technical support and assistance to our managed services customers. The Technical Support Specialist will play a key role...

Varjo is a Finnish mixed and virtual reality technology company. We are known for mixed reality that looks and feels just as real as the real world. Founded in 2016, Varjo is doing business in more than 40 countries worldwide, with headquarters in Helsinki and Washington D.C. And the immersive computing revolution has only just begun.

Our team designs and develops hardware, software and services that are now a symbol of the highest quality across the industry. Varjo’s VR and XR solutions are already being used to train astronauts, design vehicles, and many more professional use cases across the world’s leading companies.

Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results. 

Job description 

The role of Technical Support is to ensure extreme...

We are seeking a Customer Success Technical Support Specialist with a focus on providing excellent technical support for AutoDesk software solutions. The ideal candidate will have strong experience in installing, maintaining, and troubleshooting AutoDesk products, ensuring smooth operations for our customers. This role is critical for driving customer satisfaction, offering proactive technical assistance, and resolving complex technical challenges in a timely manner.

Application Support:

• Install, configure, and upgrade AutoDesk software products on various operating systems, ensuring that all necessary components are properly integrated.
• Regularly perform software updates, patches, and routine maintenance to ensure optimal performance.
• Provide advanced troubleshooting support for software issues, working closely with customers to identify and resolve problems efficiently.
• Implementing solutions to prevent future occurrences....

Location: Atlanta, GA - United States, Onsite 

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $55,000 base + 10% performance bonus (DOE & Geographic location) 

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

A Triage Specialist is responsible for driving world-class production...

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

What makes Document Crunch a great place to work? 

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced Tier II Technical Support Specialist (Messaging Client Support Specialist) to support our engagement with the Social Security Administration to support the Agency’s Electronic Messaging and Collaboration Infrastructure. The ideal...

Job Title: Technical Support Engineer, Night Shift

Location: Remote (USA)

Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. We are moving forward in the growth of our support team to offer 24/7 operations to our customers, and you will be a part of the team dedicated to the night shift. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly...

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

As part of the Exotec Product organization, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople...