IT Helpdesk Engineer

H&H is offering an exciting career opportunity for an IT Helpdesk Engineer to join our New York City team.

H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward-thinking approach using the world’s latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.

Responsibilities

• Conduct effective troubleshooting by employing diagnostic methods and relevant questioning
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Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

·       Basic technical support of client systems

·       Create and Maintain documentation

·       Maintain Client IT Hardware inventory

·       Hardware and software troubleshooting

·       User onboarding and...