IT Helpdesk Engineer

H&H is offering an exciting career opportunity for an IT Helpdesk Engineer to join our New York City team.

H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward-thinking approach using the world’s latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.

Responsibilities

• Conduct effective troubleshooting by employing diagnostic methods and relevant questioning
• Deploying new computers for both new hires and upgrades for existing staff
• Troubleshoot any/all end user issues, both hardware and software
• Software deployments & upgrades
• Light travel for remote office work and office moves
• Guide users step-by-step through the process of resolving their technical problems
• Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues
• Utilize a service/help desk system to track, prioritize, and manage support requests efficiently
• Establish, document, and maintain system standards to ensure consistent performance
• Successfully complete assigned projects within the designated time frame, budget, and specifications

Requirements

• Bachelor's degree in Information Systems/Information Technology or equivalent experience
• Five+ years of business work experience in an IT Role
• Possession of Microsoft 365 certifications is highly preferred
• Knowledge of PC hardware, familiarity with office environments
• A thorough understanding of networking protocols, various platforms, and hardware technologies
• Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems
• Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning
• Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms
• Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests

Benefits

Salary range — $85,000-95,000 annually. Commensurate with experience.

We offer a professional work environment, competitive salary range, benefits package and 401(k).

EOE M/F/DISABILITY/VETS