Onsite Helpdesk Engineer

Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

·       Basic technical support of client systems

·       Create and Maintain documentation

·       Maintain Client IT Hardware inventory

·       Hardware and software troubleshooting

·       User onboarding and offboarding

·       Audio/Visual Conference support

·       On-site to client in New Jersey - Candidate should have a car

Requirements

Technical Responsibilities:

• Remote Desktop support and Troubleshooting for Windows
• Network and Server Monitoring
• Antivirus Deployment
• Microsoft Active Directory Domain and File Server Administration
• Private and Hosted Email (Exchange, Office 365, Google Apps)
• Email Spam and Antivirus Administration
• Stellar Customer Service skills and communication skills
• Proficient with all Microsoft suite products
• Experience with MFA, SSO, AD and o365 preferred
• Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction

Additional Desirable Skills:

• MSP experience
• Experience supporting Law Firms
• Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)
• Firewall and Switch Administration

Minimum of 1 year experience working with a Managed Services IT company preferred.

Education:

4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.

Benefits

Salary 60K+ Based on experience

Certification Training

Medical and Dental

Paid Vacation

401K