Onsite Helpdesk Engineer

Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

·       Basic technical support of client systems

·       Create and Maintain documentation

·       Maintain Client IT Hardware inventory

·       Hardware and software troubleshooting

·       User onboarding and...