IT Helpdesk

• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.
• Performs user account management per the Account Management Plan.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic...

• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Performs hardware and software installations and upgrades to operating systems and layered software packages.
• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
• Walk customers through problem-solving and follow up with customers to ensure issues are resolved.
• Assists with the collection and evaluation of incident reporting practices and operations.
• Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
...

Are you passionate about solving technical problems and helping others get the most out of their technology? Do you have the patience to troubleshoot issues and the know-how to fix them quickly? If you’re ready to be the first line of defense in tech support, our client has the perfect role for you. We’re looking for a Helpdesk Technician (aka The Tech Troubleshooter) to provide essential support to users, helping resolve technical issues and ensuring a smooth digital experience for everyone in the organization.

As a Helpdesk Technician at our client, you’ll assist with hardware and software troubleshooting, support network issues, and provide exceptional customer service. Your role will be key in keeping the tech infrastructure running smoothly and enabling productivity across the organization.

Key Responsibilities:

1. Provide First-Level Technical Support:
...

Are you passionate about solving technical problems and helping others get the most out of their technology? Do you have the patience to troubleshoot issues and the know-how to fix them quickly? If you’re ready to be the first line of defense in tech support, our client has the perfect role for you. We’re looking for a Helpdesk Technician (aka The Tech Troubleshooter) to provide essential support to users, helping resolve technical issues and ensuring a smooth digital experience for everyone in the organization.

As a Helpdesk Technician at our client, you’ll assist with hardware and software troubleshooting, support network issues, and provide exceptional customer service. Your role will be key in keeping the tech infrastructure running smoothly and enabling productivity across the organization.

Key Responsibilities:

1. Provide First-Level Technical Support:
...

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual ATM Helpdesk Representative for our Spring, TX office. The ATM Helpdesk Representative is responsible for monitoring ATMs for service outages and dispatching service companies and technicians.

This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.

 Essential Job Functions:

• Monitors ATMs for service issues using monitoring tools

• Resolves equipment malfunctions remotely by troubleshooting

• Opens tickets and service orders for ATMs that require on-site troubleshooting.

• Ensures that all service tickets are resolved and escalates to...

IT Helpdesk

Location: Houston, TX

Required: US Citizen / GC

Experience: 3-5 years in IT

Must have own transportation and be willing to travel to multiple clinics in the area when needed.
It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. The cost of travel is already included in the rate.
 
ITIL CERTs candidates are preferred.

Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations...

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual ATM Helpdesk Representative for our Spring, TX office. The ATM Helpdesk Representative is responsible for monitoring ATMs for service outages and dispatching service companies and technicians.

This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.

 Essential Job Functions:

• Monitors ATMs for service issues using monitoring tools

• Resolves equipment malfunctions remotely by troubleshooting

• Opens tickets and service orders for ATMs that require on-site troubleshooting.

• Ensures that all service tickets are resolved and escalates to service...

We’re looking for a full-time IT Helpdesk Support Specialist to help us support our clients providing a world class service within our SLAs using a passionate and positive approach to the job. You will be responsible for assisting in the setup, maintenance and support of all end user computers, phones, peripherals. You will also assist end users with any support needs or questions they may have.

Responsibilities:

Provide first and second tier remote troubleshooting, training and tech support to end users

Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems

Mainly the position will be working from home; however, based on business and operational activity there may be a need for working in a nearby regional office

Utilize multiple internal methods to review customer information in order to give cherished consumers the kind of customer service they...

At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We’re dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you’ll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

The Role: As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer-facing skills to deliver a world-class experience for our customers. This role is designed for early-career professionals eager to learn, grow, and make a significant impact. You’ll be responsible for:

• Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions.
• Onboarding Clients: Ensuring customers have a seamless experience from the moment they...

New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings.

Location: Southfield

Schedule: Monday-Friday 8:00 am – 4:30 pm or other full-time equivalent.

Reports To: Director of Operations / IT Supervisor

Compensation: Hourly Employee; $22-$24/hour. Commensurate with experience.

Position Summary: The Information Technology Helpdesk Assistant will work closely with our Information Technology Supervisor and Information Technology Administrator. They will provide technical helpdesk support, hardware and software setup and troubleshooting to our staff. This position will be office-based and may include travel to locations where equipment may be located. 

Desired Skills:

• Ability to...

Location: Remote

Hours: 20 hours per week, May require minimal weekend hours
Job Type: Part-time

About Us

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, compassion and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic,...

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox!

Position Overview:

Join our team as an IT Helpdesk Technician. You’ll manage support requests, solve diverse technical issues, and help onboard new users,...

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America,...

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

1. Respond to incoming support requests in a timely and courteous manner.
2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3. Document and track all support requests in a helpdesk ticketing system.
4. Escalate complex issues to higher-level support staff as needed.
5. Install, configure, and maintain software applications and operating systems.
6. Perform regular maintenance tasks on hardware and software systems.
7. Provide end-user training on software applications and systems.
8. Communicate technical information to non-technical users in a clear and concise manner.
9. Ensure that all equipment and software licenses are up-to-date and...

Grapevine MSP Technology Services is seeking qualified Night Shift Helpdesk Support Team Members.

The IT Helpdesk Support (Night Shift) is responsible for providing technical support and ensuring the smooth operation of the company’s IT systems during night hours. This role involves monitoring systems, addressing technical issues, and performing routine maintenance tasks to ensure optimal performance and security.

Our Team Members must thoroughly know computer software, hardware, and various internet applications, networks, and operating systems. The ideal candidate must have troubleshooting abilities and attention to detail.

There are two job openings for the night shift.

The job hours for the first opening are from 4:00 pm to 1:00 am.

The job hours for the second opening are from 12:00 am - 9:00 am.

Responsibilities

• System Monitoring: Monitor and...

Location: Remote

Position Type: Full Time

Schedule Available: 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven...

Location: Remote

Position Type: Full Time

Schedules Available: 10:00am – 6:00pm EST or 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a...

• Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Acts as an escalation point for vendors and managed service provider
• Maintain daily performance of computer systems
• Respond to email messages for employees/users seeking help
• Walk employees/users through problem-solving process
• Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
• Run diagnostic programs to resolve problems.
• Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Follow up with employees/users to ensure issue has been resolved
• Run reports to determine malfunctions that...

Method Technologies is calling in reinforcements! If you are ready to work at a company that is growing with new exciting opportunities, then buckle up.

Why we will want to hire you:

• You live in the Southern California area. We are currently only considering local candidates.
• You are ready to work. If you are looking for some laid-back IT job, close this tab out. These aren't the jobs you're looking for.... move along, move along.
• You are an information sponge. You will work on a ridiculous number of different systems/networks/devices/programs so you will need to be ready and fired up to learn.
• You have experience… If you are certified out of your mind and can revamp a network blindfolded, then keep reading. If you know your way around fixing mid-level issues and are a quick learner, then keep reading too. If you are newer to the IT industry and are just looking to get in your foot in the door and learn a...

** Due to the classified nature of our work, U.S. citizenship is required. Candidates must be willing to obtain and maintain a DoD Security Clearance.

Location: Sunnyvale, CA

Who are we looking for?

Pacific Defense is an industry leading developer of advanced RF and electronics systems for the U.S. Department of Defense and commercial customers. We specialize in Open Systems Architecture solutions for the non-kinetic fight. Our vision provides cost effective, highly capable, modular, and rapidly reconfigurable systems to our customers in less than half the time of traditional defense contractors. Our team delivers sensing and effects solutions for the Land, Air, Sea and Space domains at an unprecedented pace. We accomplish this strategy by combining broad domain experience in Radar, EW, SIGINT, and Communications with a go-fast commercial execution model. Our model fully leverages Open Standards, like SOSA, CMOSS,...

Location: Remote

Position Type: Full Time

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development....

• Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
• Develop and maintain high level of expertise with web-based application, user requirements and workflows.
• Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
• Maintain currency with application and related tools as they are updated.
• Create and maintain marketing, demonstration and end user training materials.
• Conduct presentations at end-user training, marketing, and demonstration events.
...

Job Title: Helpdesk Technician – Part Time

Job Location: On-Site

About us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's...

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain Windows computer systems and peripherals.
• Assist...

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain Windows computer systems and peripherals.
• Assist...

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain Windows computer systems and peripherals.
• Assist...

The Helpdesk Support is responsible for delivering proficient technical support in Japanese and English to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and troubleshooting application issues. Additionally, they are tasked with providing comprehensive documents such as technical and operational/customer manuals. This role requires a strong customer service mindset, the ability to analyze systems, and customer needs and plans to provide specialized business solutions and make recommendations to improve efficiency. They directly report to the Assistant Manager of the team. 

The schedule for this role is on rotation Shift 1 is 8:00am - 5:00pm and Shift 2 is 11:00am – 8:00pm (Monday – Friday). Some amount of flex time, overtime, or scheduled weekend work will also be required to meet business...