IT Helpdesk

IT Helpdesk

Location: Houston, TX

Required: US Citizen / GC

Experience: 3-5 years in IT

Must have own transportation and be willing to travel to multiple clinics in the area when needed.
It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. The cost of travel is already included in the rate.
 
ITIL CERTs candidates are preferred.

Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired.
As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

• Assist with new hires and acquisitions.
• Follow all escalation procedures according to the service level agreement
• Use a remote control tool to assist end users when needed
• Provide an accurate record of each call in the incident management tracking tool
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize, and complete work to meet established objectives

Requirements

Skills

Must have:

• ITIL
• Service Desk, ITSM
• Hardware Deploy and Maintenance
• Troubleshoot
• Driving license and own vehicle

Nice to have:

• Communication skills with non-IT People
• Ability to work autonomously.

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include:

• Medical
• Dental
• Vision
• Basic Life
• Long-Term Disability
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training