Help Desk - Remote

Help Desk Associate

JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world.  JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization.  Offering an exceptional work environment and exciting technology for the right candidate!

Jasci is a 100% virtual company.

Essential Responsibilities of the Help Desk Associate:

-          Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers.

-          Guides clients through corrective steps when able.

-          Improves client communication by writing and maintaining documentation in...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Help Desk Support...

    Title – Help Desk Support

    Position – Contract (6+ Months)

    Location – Remote

    Rate - $Open(Best Possible)

 Job Description:

• Work with the Client staff to provide technical, advisory services and trouble shoot issues and root cause.
• Monitor network traffic among hundreds of Windows/Linux/Dorado systems
• Monitor performance metrics on Windows, Linux and Dorado using the Sightline tool.
• Investigate logs from Dorado, Windows, SQL Server, IIS, Linux for diagnosing issues that affect application performance.
• Knowledge of Dorado and OS 2200 Performance metrics
• Knowledge of Network Technologies
• Excellent verbal and written communication skills in English

Note: If interested please send your updated resume and include your...