Online Help Desk Assistant - work remote

The House of Mercier is seeking an Online Help Desk Assistant to join our remote team. In this role, you will be a vital part of our customer service department, providing support to clients through online channels. The ideal candidate will be enthusiastic and dedicated to delivering excellent service, ensuring our customers have a positive experience with our luxury products. This is a fantastic opportunity for those who thrive in a fast-paced, dynamic environment and are passionate about helping others.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and online support tickets.
• Assist customers with product questions, orders, and technical issues related to our website.
• Provide guidance to customers on navigating the website and utilizing various features.
• Document customer interactions and feedback to identify trends and areas for improvement.
• Work collaboratively with other team members to enhance customer service procedures.
• Stay updated on product knowledge, company policies, and industry trends.
• Contribute to maintaining a positive and professional online environment.

Requirements

• Previous experience in customer service is preferred but not required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work independently in a remote environment while managing time effectively.
• Familiarity with basic computer applications and online communication tools.
• A proactive approach to learning and self-improvement.
• Interest in luxury retail and an understanding of customer expectations in this sector is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks