Help Desk Associate - WMS experience only - Remote in US

Help Desk Associate

JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world.  JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization.  Offering an exceptional work environment and exciting technology for the right candidate!

Jasci is a 100% virtual company.

Essential Responsibilities of the Help Desk Associate:

-          Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers.

-          Guides clients through corrective steps when able.

-          Improves client communication by writing and maintaining documentation in ticketing systems.

-          Improves system performance by monitoring, identifying problems and recommending changes.

-          Identifies and escalates issues according to importance.

-          Acts as initial liaison with a client and offers top notch communication to resolve issues.

Requirements

Skills:

-          Excellent communications skills in English and preferably one additional language

-          Experience utilizing ticketing system.

-          3+ years’ experience as a Help Desk associate in a software company

-          Warehouse Management experience is a plus.

-          Ability to work independently with little daily instruction.

Education and Experience:

BS in Computer Science or related degree is a plus but not required.

Benefits

Great Benefits package and competitive salary