Help Desk Associate

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule:

Day Shift Monday through Friday

Requirements

TS/SCI with poly required

• 5 years of experience and a Bachelor's degree (or 5 additional years of experience)
• Hardware
• Remote Assistance
• Remote Desktop

One or More of the Following Certifications Required:

• A+
• CCNA Security
• CND
• Network+
...

Help Desk Associate

JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world.  JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization.  Offering an exceptional work environment and exciting technology for the right candidate!

Jasci is a 100% virtual company.

Essential Responsibilities of the Help Desk Associate:

-          Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers.

-          Guides clients through corrective steps when able.

-          Improves client communication by writing and maintaining documentation in...

The IT Help Desk Associate will work closely with the IT Director to identify, research, and resolve technical problems for end users. This position will respond to end-user requests submitted to the department and document, track, and monitor the problem in our ticketing system to ensure timely resolution.

This position will also assist with new computer and other hardware setup and repairs and may assist with other technology projects as deemed necessary.

Essential Job Duties

• Provide technical support to end users and troubleshoot hardware/software issues
• Provide support for all computer and office equipment including local printers/copiers, mobile devices, and other peripheral devices
• Receive, process, and track all reported issues in the ticketing system
• Escalate reported issues to the IT Director as needed
• Coordinate with outside IT vendors as needed for additional support
• Handle...

PLUS Communications is a full-service communications firm based in Arlington, Virginia. It leads award-winning campaigns integrating public affairs, corporate communications, digital advertising, and media buying. PLUS means more!

We are seeking a Senior Help Desk Associate to join our growing IT team. The Senior Help Desk Associate will maintain IT processes and procedures for the company with 200+ people.

Job Responsibilities:

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to other corporate resources.
• Maintain Help Desk Ticket Management System (SolarWinds)

• Ability to walk end-users through problem-solving process
• Conduct daily, weekly, and monthly systems checks and monthly account audits
• Manage onboarding & off-boarding process for end-user assets and corporate accounts
...

PLUS Communications is a full-service communications firm based in Arlington, Virginia. It leads award-winning campaigns integrating public affairs, corporate communications, digital advertising, and media buying. PLUS means more!

We are seeking a Help Desk Associate to join our growing IT team. The Help Desk Associate will maintain IT processes and procedures for the company with 200+ people.

Job Responsibilities:

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to other corporate resources.
• Maintain Help Desk Ticket Management System (SolarWinds)

• Ability to walk end-users through problem-solving process
• Conduct daily, weekly, and monthly systems checks and monthly account audits
• Manage onboarding & off-boarding process for end-user assets and corporate accounts
...

Paceis a leading international art gallery representing some of the most influential contemporary artists and estates from the past century, holding decades-long relationships with Alexander Calder, Jean Dubuffet, Barbara Hepworth, Agnes Martin, Louise Nevelson, and Mark Rothko. Pace enjoys a unique U.S. heritage spanning East and West coasts through its early support of artists central to the Abstract Expressionist and Light and Space movements. Since its founding by Arne Glimcher in 1960, Pace has developed a distinguished legacy as an artist-first gallery that mounts seminal historical and contemporary exhibitions. Under the current leadership of CEO Marc Glimcher, Pace continues to support its artists and share their visionary work with audiences worldwide by remaining at the forefront of innovation. Today, Pace has sevenlocations worldwide, including a European foothold in London and Geneva; two galleries in New York; Los Angeles; Hong Kong; and Seoul, as well as offices in...