Desktop Technician

The Helpdesk Technician is responsible for helping across several key IT support functions, including handling end-user support inquiries, managing the onboarding and offboarding processes, overseeing asset and printer management, and maintaining accounts. This role demands a proactive individual capable of autonomously addressing office-based user needs, while also adeptly juggling tasks to support remote users or those at different sites.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

End-User Support Responsibilities:

• Address and resolve a wide range of support requests, ensuring timely and effective solutions.
• Provide comprehensive support for operating systems, software, and hardware, including Windows 11 and Office 365.
• Offer desk and mobile phone support, diagnosing and troubleshooting any arising issues.
• Manage licensing and facilitate the procurement of software and hardware as...

Company Description

CTSI has been an employer of choice in West Texas, Permian Basin, Panhandle, and Big Country areas since 1985, and our Mission and Values say it all: Exceptional Quality, High Integrity, close relationships and understanding, personal growth and team spirit are among some of the reasons why our employees love working here!

For Our Clients: At CTSI, our mission is to improve our clients' lives and business success by providing integrated solutions and professional services to meet their technological and organizational needs. We pride ourselves on providing quality IT solutions with a strong emphasis on customer service.

For Our Employees: CTSI provides a quality of life which is second-to-none. Your hard work and input are valued through employee recognition, on-going professional development and honoring work/life balance.

Due to growth, we have the following position...

Position: Desktop Support Technician

Location: Morrisville, PA

Duration: 12 months contract

Responsibilities

• Provide technical support to employees by troubleshooting hardware and software issues
• Install, configure, and maintain desktops, laptops, printers, and other computer peripherals
• Respond to help desk tickets promptly and resolve technical problems efficiently
• Set up and manage user accounts and profiles in Active Directory
• Perform routine maintenance, upgrades, and patches on computer systems
• Collaborate with cross-functional teams to implement and support IT projects
• Train employees on basic computer skills and best practices for using company technology

Requirements

• Proven experience as a Desktop Support Technician or similar role
• Proficient in troubleshooting hardware and software problems
• Extensive knowledge of Windows...

Company Description

CTSI has been an employer of choice in the West Texas, Big Country, Panhandle, and Permian Basin since 1985, and our Mission and Values say it all: Exceptional Quality, High Integrity, close relationships and understanding, personal growth and team spirit are among some of the reasons why our employees love working here!

For Our Clients: At CTSI, our mission is to improve our clients' lives and business success by providing integrated solutions and professional services to meet their technological and organizational needs. We pride ourselves on providing quality IT solutions with a strong emphasis on customer service.

For Our Employees: CTSI provides a quality of life which is second-to-none. Your hard work and input are valued through employee recognition, on-going professional development and honoring work/life balance.

Due to growth, we have the following position...