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Desktop Support Technician

INA Solution

Morrisville, pennsylvania


Job Details

Not Specified


Full Job Description

Position: Desktop Support Technician

Location: Morrisville, PA

Duration: 12 months contract

Responsibilities

  • Provide technical support to employees by troubleshooting hardware and software issues
  • Install, configure, and maintain desktops, laptops, printers, and other computer peripherals
  • Respond to help desk tickets promptly and resolve technical problems efficiently
  • Set up and manage user accounts and profiles in Active Directory
  • Perform routine maintenance, upgrades, and patches on computer systems
  • Collaborate with cross-functional teams to implement and support IT projects
  • Train employees on basic computer skills and best practices for using company technology

Requirements

  • Proven experience as a Desktop Support Technician or similar role
  • Proficient in troubleshooting hardware and software problems
  • Extensive knowledge of Windows and Mac operating systems
  • Familiarity with TCP/IP protocols, DNS, DHCP, and VPN
  • Strong understanding of Active Directory and Group Policy Management
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Relevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.

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