Desktop Support Technician in Pennsylvania

Position Background:

ACS is searching for an IT Support Technician to join our team for one of our clients in Exton and the Philadelphia area.  The Desktop Support Technician will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability. 

Job Duties(include but not limited to):

• Provide excellent customer support and technical services 
• Take ownership of tasks and follows through to ensure complete resolution 
• Work closely with the company’s support desk team to resolve technical issues 

• Diagnose errors or technical problems and determines proper solutions 
• Manage all on-site installation, repair, maintenance, and test tasks for items...

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Philadelphia.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. 

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology...

Position: Desktop Support Technician

Location: Morrisville, PA

Duration: 12 months contract

Responsibilities

• Provide technical support to employees by troubleshooting hardware and software issues
• Install, configure, and maintain desktops, laptops, printers, and other computer peripherals
• Respond to help desk tickets promptly and resolve technical problems efficiently
• Set up and manage user accounts and profiles in Active Directory
• Perform routine maintenance, upgrades, and patches on computer systems
• Collaborate with cross-functional teams to implement and support IT projects
• Train employees on basic computer skills and best practices for using company technology

Requirements

• Proven experience as a Desktop Support Technician or similar role
• Proficient in troubleshooting hardware and software problems
• Extensive knowledge of Windows...