Desktop Support Tech

Client:  VITA – Tech Support

Sr Desktop Support Tech - 100% ON SITE

Interview Process - Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and...

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Network operations staff as appropriate to determine and receive problems received from clients.
• Process incoming IT tickets.
• May perform other duties as assigned or required.

Requirements

• Required - CompTIA A+ Certification
• Work onsite.
• Ability to work 40 hours per week.
• Engaging personality that blends well with fast-paced, goal-driven environment
• Highly motivated, flexible and great attitude
• Must be willing to weekends and work at night when necessary.
• Excellent written and oral communication skills
• Ability to trouble shoot computer issues.
• Ability to...

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Network operations staff as appropriate to determine and receive problems received from clients.
• Process incoming IT tickets.
• May perform other duties as assigned or required.

Requirements

• Required - CompTIA A+ Certification
• Work onsite.
• Ability to work 40 hours per week.
• Engaging personality that blends well with fast-paced, goal-driven environment
• Highly motivated, flexible and great attitude
• Must be willing to weekends and work at night when necessary.
• Excellent written and oral communication skills
• Ability to trouble shoot computer issues.
• Ability to...