Delivery Manager

Job Description

• Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
• Understanding contract details and managing to in-scope requirements
• Managing all applicable technical and functional aspects of engagements
• Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
• On-boarding customers into the ticketing system
• Documenting and managing decisions, actions, and issues throughout the project lifecycle
• Defining, documenting, and managing risks from identification through mitigation
• Coordinating and facilitating the following processes per Client guidelines:

o Build Sheet Management

o Change Management

o Escalation...