Customer Success Manager I

About the role

Screencastify is seeking a Customer Success Manager I to support our tier 3 customers and help them maximize results with our product. As a CSM I, you will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology, customer relationships, and efficiency.

Why is this role special?

1. You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
2. You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership...