Customer Solutions Manager

ZeroFox seeks a Customer Solutions Marketing Manager to drive customer adoption and growth through product lines of an industry leading digital risk protection solution. Their mission is to drive growth and retention by identifying, prioritizing, managing and launching product-led customer marketing campaigns. This person will report to the Director of Growth Marketing but will work closely with Product Marketing, Account Management and Customer Success teams.

This role will prioritize hybrid candidates in our Baltimore office, which is bustling with creative energy, team collaborations, and a fun culture. We will also accept applications for remote candidates.

If you have a passion for identifying strategic initiatives, cross team collaboration, product-led marketing and effective communication, we’ve got an exciting opportunity for you!

Role and responsibilities

• Identify areas of opportunity through robust customer data...

Job Overview:

Curenta is seeking a proactive and results-driven Customer Success Manager to join our team, focusing on Assisted Living Care SaaS solutions. This role is pivotal in ensuring client satisfaction, onboarding new customers, and driving subscription growth. The ideal candidate will excel in creating impactful training materials, fostering strong client relationships, and helping customers maximize the value of our software solutions.

As the primary point of contact for clients, the Customer Success Manager will oversee onboarding, education, and ongoing support to ensure seamless adoption of product features and functionalities.

Key Responsibilities:

Client Onboarding:

• Manage the onboarding process for new clients, ensuring a smooth transition and thorough understanding of the SaaS platform.
• Conduct personalized training sessions tailored to client...

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station. 

Internal Role Title: Lead Customer Success Manager

Responsibilities

• Own a book of strategic customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription
• Responsible for onboarding including hosting kick-off calls and check-in meetings and providing...

We are seeking a dynamic and experienced Client Success Manager (CSM) to join our team. The CSM is a key role in our organization, responsible for maintaining and expanding relationships with our clients in the manufacturing industry. The CSM will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure excellent customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth. This role requires a unique blend of skills and experiences, including industry experience, problem-solving abilities, and a passion for customer service. The CSM is not just an account manager, but a visionary advocate for the client within our organization.

Requirements

• Educational Background: A bachelor’s degree in business,...

Are you a technologist at heart, passionate about using technology to help businesses improve their customer experience and efficiency?

Do you enjoy creating solutions for your clients when there seems to be none?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

Responsibilities

• Lead Technical Customer Support team
• Be expert in our product & solution
• Perform testing, troubleshooting for our Product new releases, changes (Hardware & Software)
• Write technical guide, knowledge base for users
• Handle escalated technical issues, tickets from customers that cannot be handled by CS Reps
• Support Sales in solution discussion with customers
• Create and execute training programs for CS team
• Manage ticketing workflow
• Responsible for CSAT,...

*Note: The ideal candidate should reside within a reasonable commuting distance to serve customers situated in the Huntsville AL area.

The Customer Solutions Manager will have a crucial role in providing excellent sales and product support for the DLA’s Maintenance, Repair, and Operations (MRO) program. They will actively engage with the Troop Support Construction and Equipment Supply Chain to fulfill their specific needs and go above and beyond. By prioritizing exceptional customer service and fostering lasting relationships, the Sales employee will contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential...

*Note: The ideal candidate should reside within a reasonable commuting distance to serve customers situated in the Chambersburg PA area..

The Customer Solutions Manager will have a crucial role in providing excellent sales and product support for the DLA’s Maintenance, Repair, and Operations (MRO) program. They will actively engage with the Troop Support Construction and Equipment Supply Chain to fulfill their specific needs and go above and beyond. By prioritizing exceptional customer service and fostering lasting relationships, the Sales employee will contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential...