Customer Solutions Manager

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station. 

Internal Role Title: Lead Customer Success Manager

Responsibilities

• Own a book of strategic customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription
• Responsible for onboarding including hosting kick-off calls and check-in meetings and providing...

Who we are:

ICAST (International Center for Appropriate and Sustainable Technology) is a 501c3 nonprofit that delivers green upgrades to multifamily affordable housing properties to fight climate change, preserve affordable housing, and address social inequity. We put millions of dollars to work in local communities across the US, saving low- and moderate-income families millions on their utility bills, reducing carbon emissions by millions of tons, and creating thousands of sustainable jobs in the green energy sector. ICAST motivates people to act, spurring local economic development, environmental stewardship, and social responsibility.

Our Work Environment:

Collaborative, entrepreneurial, fast paced, inclusive, work/life balance, established career paths for certain positions, opportunities to job shadow, flexible schedules, robust onboarding, and above all passion for what we do.

Would you like to know more...

We are seeking a dynamic and experienced Client Success Manager (CSM) to join our team. The CSM is a key role in our organization, responsible for maintaining and expanding relationships with our clients in the manufacturing industry. The CSM will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure excellent customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth. This role requires a unique blend of skills and experiences, including industry experience, problem-solving abilities, and a passion for customer service. The CSM is not just an account manager, but a visionary advocate for the client within our organization.

Requirements

• Educational Background: A bachelor’s degree in business,...

Are you a technologist at heart, passionate about using technology to help businesses improve their customer experience and efficiency?

Do you enjoy creating solutions for your clients when there seems to be none?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

Responsibilities

• Lead Technical Customer Support team
• Be expert in our product & solution
• Perform testing, troubleshooting for our Product new releases, changes (Hardware & Software)
• Write technical guide, knowledge base for users
• Handle escalated technical issues, tickets from customers that cannot be handled by CS Reps
• Support Sales in solution discussion with customers
• Create and execute training programs for CS team
• Manage ticketing workflow
• Responsible for CSAT,...

*Note: The ideal candidate should reside within a reasonable commuting distance to serve customers situated in the Huntsville AL area.

The Customer Solutions Manager will have a crucial role in providing excellent sales and product support for the DLA’s Maintenance, Repair, and Operations (MRO) program. They will actively engage with the Troop Support Construction and Equipment Supply Chain to fulfill their specific needs and go above and beyond. By prioritizing exceptional customer service and fostering lasting relationships, the Sales employee will contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential...

*Note: The ideal candidate should reside within a reasonable commuting distance to serve customers situated in the Chambersburg PA area..

The Customer Solutions Manager will have a crucial role in providing excellent sales and product support for the DLA’s Maintenance, Repair, and Operations (MRO) program. They will actively engage with the Troop Support Construction and Equipment Supply Chain to fulfill their specific needs and go above and beyond. By prioritizing exceptional customer service and fostering lasting relationships, the Sales employee will contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential...