Customer Solutions Manager

*Note: The ideal candidate should reside within a reasonable commuting distance to serve customers situated in the Chambersburg PA area..

The Customer Solutions Manager will have a crucial role in providing excellent sales and product support for the DLA’s Maintenance, Repair, and Operations (MRO) program. They will actively engage with the Troop Support Construction and Equipment Supply Chain to fulfill their specific needs and go above and beyond. By prioritizing exceptional customer service and fostering lasting relationships, the Sales employee will contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

● Works with Buyers/Program Managers from initial customer requirement to order fulfillment.

● Increase and drive sales

• Maintains KPIs
• Provides direct oversight of assigned region and submits updates weekly, monthly, and annually as required
• Works with Customer to ensure requirements are verified, within scope, and priced fair and reasonably
• Ensures Noble meets their contractual requirements (on time delivery and quote turnaround)
• Ensures Noble complies with contract rules, regulations, and operational guidelines FAR/DFAR/DLAD
• Follows-up with customer sales management team to verify order status and funding
• Provides on-site support for large deliveries that require coordination
• Provides input and recommendations for Continuous Process Improvements (CPIs)

● Performs other duties, as required.

POSITION QUALIFICATIONS

● Strong networking and relationship building skills

● Strong interpersonal and negotiation skills

● Advanced verbal and written communication skills

● Must possess strong strategic and analytical skills required to analyze customer problems and develop creative/effective solutions.

● Ability to function well in a high-paced and at times stressful environment.

EDUCATION AND EXPERIENCE

● Bachelor's Degree preferred or equivalent experience

● 2+ years’ proven sales experience or related industry experience

● Prior Military and/or procurement experience a plus

COMPUTER SKILLS

• NetSuite/Oracle
• Tableau
• Slack
• Salesforce
• Other Business Software

WORK ENVIRONMENT

Typical office environment.

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/...

https://www.dol.gov/whd/regs/compliance/posters/fm...

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf