Technical Customer Solution Manager

Are you a technologist at heart, passionate about using technology to help businesses improve their customer experience and efficiency?

Do you enjoy creating solutions for your clients when there seems to be none?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

Responsibilities

• Lead Technical Customer Support team
• Be expert in our product & solution
• Perform testing, troubleshooting for our Product new releases, changes (Hardware & Software)
• Write technical guide, knowledge base for users
• Handle escalated technical issues, tickets from customers that cannot be handled by CS Reps
• Support Sales in solution discussion with customers
• Create and execute training programs for CS team
• Manage ticketing workflow
• Responsible for CSAT, Average Handle Time
• Collaborate with Sales, Marketing, Product Management

Requirements

Requirements

• Bachelor Degree in technology related field
• Multiple Azure or Okta SAML SSO setup and deployment experience
• Large organization devices, network rollout experience
• Large organization IT security, endpoints MDM experience
• Experience setting up deploying IT solution such as Sharepoint, PowerBI, and other enterprise applications
• Experience with Linux, shell scripting
• Excellent technical capability and solution skills
• Good people, team training skills
• 5-7 years total experience
• 3 years minimum in management position
• Experience with ITSM providers preferred

Desired Personality Traits

• Passionate about technology, low code, no code solutions
• Have high energy, enthusiasm, positive attitude, and a tenacity to succeed
• Highly competitive, achievement oriented, motivated, and driven to exceed goals
• Thrive in a dynamic fast paced, collaborative team environment

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• Flexible work environment.