Customer Service Representative - Full Time
Climate Control Heating Cooling & Plumbing
Liberty, missouri
Detailed Responsibilities:
- Answer incoming calls and offer appointment windows with requested lead time.
- Maintain a required call count to meet daily, weekly, and monthly quotas.
- Maintain complete and accurate information in the client database.
- Work with Dispatch to schedule service calls and debrief technicians.
- Promptly reports unresolved issues or complaints to the appropriate leader.
- Provide assistance to other team members to achieve department and company goals.
- Ensure Club Memberships are renewed and preventative maintenance appointments are scheduled for technicians.
Position Responsibilities
- Instill a fun and nurturing culture with Climate Control’s principles, Core Values, and Core...