Customer Service Representative - Remote - Full-Time

Background

Founded in 1973, Meyer and Associates is a boutique direct-marketing company, selling insurance products through the sponsorship of college and university alumni associations. We employ about 28 people in an entrepreneurial environment. This is a remote, full-time or part-time position ideal for students, retirees, or anyone seeking real work that can be done from home. We seek candidates for the long term, not on a temporary basis. And, applicants must be based in the US.

The Position

The Client Service Representative should have a friendly, patient phone manner, as we work one-on-one with customers to explain the features of the insurance we offer. There is no cold calling; this is not a call center.

Primary Responsibility

• Handling phone and email inquiries from current and prospective customers

Other Responsibilities

• Preparing well-written responses to customers
• Processing insurance quotes, coordinating underwriting, and assembling insurance certificates digitally

Requirements

Contenders should:

• Be computer savvy and use Microsoft Office (especially Word, Excel, and Outlook)
• Have excellent communication and reasoning skills
• Be able to multitask
• Be willing to adjust work schedule to accommodate seasonal work volume
• Prior client service experience and/or insurance license is a big plus
• All applicants must be based in the US

The Next Steps

• Submit your resume with "Client Service Representative" in the subject line. Include a customized cover letter, including salary requirements. Submissions lacking the requested information will not be prioritized.
• Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview and employment testing. Some candidates may then be invited for a video interview.